Community Outreach Supervisor

**Community Outreach Supervisor (Full-time, Permanent)**

**Working with vulnerable youth is more than just a job; it’s a calling**

You thrive in an environment that supports and empowers you to do what it takes to make a meaningful difference in the lives of others.

At Durham Youth Services (DYS), we partner with youth to achieve and maintain lasting solutions to their housing crisis. As the Community Outreach Supervisor, your days will be challenging and rewarding, and no two days will feel the same As a member of the leadership team, you will be responsible for overseeing the successful operation of community outreach programs, supporting youth aged 16 - 24. Providing direct leadership, coaching and supervision to a team of outreach employees, the Community Outreach Supervisor leads the team to ensure adequate support for the youth in each program, ensures program targets and budgets are achieved, oversees facilities of two transitional homes, and manages escalated client concerns. In partnership with agency leadership, and with the front-line team working within each program, you will review and revise program design to ensure programs operate effectively and efficiently.

You are a compassionate, humble, and resilient leader with a gift for building trust and making a meaningful connection with staff and youth. You see potential in young people, despite complex barriers, and you have the ability to inspire your team to deliver service that is trauma-informed and rooted in a housing-first philosophy. You are a resourceful problem-solver, able to support your team in finding and accessing the resources needed to support youth with complex mental health, addictions, and various types of trauma. You love to celebrate as clients transition from homelessness to housing and you thrive in an environment where your input is listened to, valued, and implemented to make a meaningful difference. With your help, we will achieve our vision of ending youth homelessness in the Durham Region

**So, What Will You Actually Do?**

**PEOPLE LEADERSHIP**:

- Lead, coach and develop a team of outreach employees, providing regular leadership, mentorship, and guidance.
- Hire, orient, and train new staff, placement students, and volunteers as needed per agency policy and procedure.
- Ensure compliance to funding agreements and to the Collective Agreement governing our program and staffing.
- Monitor caseloads, including acuity level of clients, to ensure team members have a reasonable workload.
- Provide coaching and guidance to support employees in effective case management.
- Ensure program key performance indicators are met or exceeded within each program.
- Support training and coaching outreach employees on HIFIS.
- Conduct regular quality audits of HIFIS and program spreadsheets to ensure timely, complete, and consistent client documentation.
- Facilitate regular program meetings, as well as individual engagement meetings with each member of the Outreach Team.
- Ensure consistency with program models and guidelines.
- Provide guidance and support to the outreach employees to assist in becoming familiar with relevant resources to aid in creating safe and stable housing solutions for youth.
- As a member of the Leadership Team, support innovation, policy development and change leadership within the outreach programs to deliver on the mission and vision.
- Participate in the on-call rotation with other managers to provide after-hours support for a week at a time on a rotating basis.
- Maintain program budgets.
- Review, approve and document use of outreach program spending, including use of emergency housing funds.

**CLIENT SUPPORT RESPONSIBILITIES**
- Support the team in building trusting relationships with clients in a non-judgmental and non
- threatening basis, in alignment with DYS values and principles.
- Work closely with the members of the Outreach Team around client goal setting and assisting clients in the housing programs with housing goals and/ or to learn skills for independent living.
- As needed, advocate on behalf of participants on a case-by-case basis with local systems i.e., Child and Family Services, Employment and Income Assistance, Legal Aid, Health, Addictions, Justice etc.
- Have a keen awareness of internal and external resources, such as government systems and mechanisms experienced for clients and an ability to establish interim resources where gaps exist.
- Stay up to date on current knowledge of challenges and barriers within the housing market, along with housing policies and regulations.
- Act as the first point of escalation for heightened/complex client issues, utilizing a trauma-informed, harm reduction approach in client interactions.

**SAFETY AND RISK MANAGEMENT**
- Ensure practices are in place that promote and support the safety of all outreach team members, while working with a complex and vulnerable client population.
- Ensure compliance to Public Health and Ministry of Labour