Process Improvement Lead

3 days ago

Toronto, Canada Equifax Full time

**Toronto**

**Canada**

**Project & Program Management**

**Full time**

**8/7/2025**

**J00170328**

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

**Synopsis of the role**

The process improvement lead will be a critical part of the Business Optimization team and responsible for end to end execution and delivery of process improvement projects with a clear focus on savings and ROI. The individual will lead initiative identification, design thinking, process engineering, requirement documentation, solution implementation and change management across technical and business teams.

**What You’ll Do**
- Define operational value streams, deliver business cases, identify gaps/opportunities, remove roadblocks and continuously improve existing solutions.
- Gather requirements and lead design thinking with business stakeholders, manage backlogs and own technical requirements for implementation.
- Leverage technical expertise for project planning, resource management, system /technology / validation, testing and implementation planning
- Manage complete execution of automation, AI and productivity initiatives on time and within budget to deliver the defined savings for the year.
- Prioritize a pipeline of opportunities to drive efficiency and improve consumer/customer experience using available technology ops while continuously looking for new technologies and solutions.
- Build stakeholder relationships, deliver ops readiness plan and drive communication for continuous improvement philosophy and quality culture.

**What experience you need**
- 5 to 8 years’ experience in fast paced matrix environment
- Process engineering background
- Extensive knowledge on process improvement tools and methodologies
- Experience with cloud infrastructure
- Ability to manage technical implementation through SDLC cycle
- B2B and B2C Operations/Delivery know-how
- Expert knowledge of JIRA and Confluence
- Experience working with multiple cross-functional stakeholders

**What could set you apart**
- Six Sigma Black Belt Certification
- Project Management Professional (PMP)
- Master of Business Administration (MBA)
- Agile and Lean certifications
- Experience with Google Vertex AI, RPA, IVR, APIs, Automation
- Knowledge of Equifax products and systems
- General knowledge of Equifax policies and procedures

We offer comprehensive compensation and healthcare packages, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

**Who is Equifax?**

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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