Front Desk Agent

3 days ago


Ottawa, Canada GLo Kanata Ottawa West Full time

**Job Summary**

**Duties**
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently using multi-line phone systems.
- Respond to guest inquiries and provide information about hotel services and local attractions.
- Handle reservations, cancellations, and modifications with accuracy.
- Maintain an organized front desk area, including managing guest accounts and processing payments.
- Address guest complaints or concerns promptly and professionally, ensuring guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Assist with administrative tasks as needed, including filing and data entry.

**Qualifications**
- Previous experience in a front desk or customer service role is preferred, particularly in the hotel industry.
- Strong phone etiquette and communication skills are essential for effective guest interactions.
- Excellent organizational skills with the ability to multitask in a busy environment.
- A passion for hospitality and delivering outstanding guest services is a must.
- Familiarity with hotel management software is an advantage but not required; training will be provided. Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests

**Job Type**: Part-time

Pay: $17.20-$18.00 per hour

**Benefits**:

- Paid time off

Work Location: In person



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