Operations Manager

**Title**: Operations Manager

**Reports to**: Senior Director of Operations

**Status**:Full-time, Permanent

**Location**:Calgary, Alberta

**Department**:Operations

**PURPOSE**:The Operations Manager will be responsible for spearheading the day-to-day operations, as the backbone of our operational strategy, you will coordinate the fluid movement of goods from induction and sortation, route planning, returns, dispatch and on-road delivery support. The Operations Manager will be accountable for the station’s performance in meeting the company’s KPI performance metrics.

**ACCOUNTABILITIES**:

- Managing and coordinating a variety of operational activities including induction and sortation, route planning, returns, dispatch, and on-road delivery support
- Overall accountability of the delivery station’s performance
- Leading a dedicated team of supervisors, dispatchers, and Vendors fostering an environment that promotes teamwork, performance, and continuous improvement
- Developing and implementing innovative strategies to optimize operational efficiency and customer satisfaction with a focus on continuous improvement
- Ensure the seamless running of the station, being readily available to provide hands-on support to the team as needed
- Coaching and mentoring of a team, overseeing the performance and the overall performance of the station, and implementing corrective actions where necessary to meet the company’s KPI targets
- Collaborating closely with other departments and stakeholders to ensure a holistic, cohesive approach to operations
- Advocate safe driving practices both on the road and in the delivery station
- Effectively delegate tasks as needed
- Coordinate preventative maintenance service for facility equipment
- Ensure that the facility is compliant with Occupational Health and Safety standards
- Understand and utilize full suite of the Fleet Optics software, including phone app, online portal, tracking page, etc.

**SKILLS AND QUALIFICATIONS**:

- Minimum two (2) years experience in an operations supervisory/managerial role, preferably within the transportation and logistics industry
- Strong leadership skills with a demonstrated ability to motivate and inspire a high performing team
- Excellent problem-solving skill with the ability to navigate complex operational challenges and deliver effective solutions
- Post secondary education in logistics, supply chain, operations considered an asset
- Exceptional written and verbal communication
- Some understanding of IT preferred
- Excellent time management and organizational skills
- Results orientated mindset, strong attention to detail, with a keen focus on meeting and exceeding set KPIs
- Intermediate to advanced computer skills required
- Intermediate knowledge of Microsoft Word and Microsoft Excel
- Geographical knowledge of Lower Mainland Area preferred

**WORKPLACE, LANGUAGE AND PHYSICAL REQUIREMENTS**:

- Work in a fast-paced environment and make effective decisions

**CORE COMPETENCIES**:

- Change Acceptance, Creativity, Communication, Decision Making, Flexibility, Initiative, Innovation, Interpersonal Savvy, Problem Solving, Resilience, Resourcefulness, Urgency

**ROLE SPECIFIC COMPETENCIES**:

- Technical Expertise, Learning Agility, Time Management

**Job Types**: Full-time, Permanent

Pay: $80,000.00-$90,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Operation Supervisor: 2 years (required)
- Transportation and Logistics: 2 years (required)

**Language**:

- English (required)

Work Location: In person