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Office Manager/project Coordinator

2 weeks ago

Waterloo, Canada Floor Coverings International of Kitchener-Waterloo & Ontario Full time

**Benefits**:

- Yearly Salary Revisions
- Employee discounts
- Free uniforms
- Join Our Team as an Office Manager/Project Coordinator with Floor Coverings International_

At Floor Coverings International, we're not just a flooring company; we're the #1 mobile flooring company in North America. With nearly 200 locations spanning the United States and Canada, we've revolutionized the flooring industry with our unique shop-at-home model, making it possible for customers to get the perfect new floors without ever leaving their homes. We take pride in our exceptional service, and our 350,000+ satisfied customers give us an average rating of 4.7 stars.

As an Office Manager with Floor Coverings International, you play a vital role in the growth and expansion of our local franchise. A successful Office Manager will enable us to write more estimates, efficiently schedule and manage projects, support our marketing efforts, maintain accurate financial records for the business and coordinate projects with installers, the owner and keeping the customers in the loop

**Key Benefits**:

- Full-time position with 32-40 hours per week.
- Bonus opportunities.
- No experience is required, but 1-3 years of experience is preferred.
- Extensive training programs and support.
- Annual company convention (determined by owner and local structure goals) Use of the Mobile Showroom for work appointments when available (insurance and gas covered by the company).

**Key Responsibilities**:

- Marketing & Customer Relations_
- Build strong rapport with customers, providing exceptional customer service.
- Efficiently schedule appointments for our Design Associates.
- Follow up on open proposals to ensure customer satisfaction.
- Assist in developing, managing, and implementing local marketing initiatives.
- Support and participate in home shows and events (some evenings and weekends may be required). Maintain an organized and inviting office space.
- Financials_
- Update QuickBooks daily, accurately recording all income and expenses (experience preferred, training provided).
- Generate job costing reports within 24 hours of completed installations. Track, prepare, and manage timely payment of business-related expenses.
- Production_
- Collaborate with the Owner weekly to discuss recent sales, review customer expectations, and manage product orders.
- Accurately order all necessary products for jobs and follow up on delivery.
- Coordinate schedules between customers and installers for efficient job scheduling.
- Communicate start dates and times with installers and customers.
- Keep customers informed about ongoing installation details and job progress.
- Obtain written permission for any changes in contracted work.
- Confirm scope of work and compensation with installers prior to the start of each job. Update InspireNet daily with job status and upcoming schedules (training provided).
- Continuous Improvement_
- Attend weekly meetings with the Owner at scheduled times.
- Work towards weekly and monthly goal achievement.
- Be open to attending training seminars at the owner’s discretion. Make decisions and act in alignment with Floor Coverings International's core values and mission.

**Qualifications**:

- Strong communication skills, particularly over the phone.
- Exceptionally organized and detail-oriented, with strong multitasking abilities.
- Experience in bookkeeping using QuickBooks is preferred. Capable of working independently without constant supervision.

Join us in creating beautiful spaces for our valued customers while enjoying a dynamic and rewarding career as an Office Manager with Floor Coverings International.