Full-time Retail Supervisor

2 days ago

Victoria, Canada Fjällräven North America Full time

Location**:Victoria, BC**
Compensation**:$20-$23 per hour (dependent on experience)**
**Full-Time**

Do you love leading by example? Can you help create a warm, knowledgeable store environment that reflects the spirit of the outdoors?

At **Fjällräven**, our mission is to help people feel at home in nature. That means more than just great gear; it's about meaningful conversations, community connections, and a culture built around sustainability and curiosity. As a **Retail Supervisor**, you'll take on keyholder responsibilities and act as a shift lead on the sales floor: guiding teammates, supporting operations, and ensuring every guest interaction reflects the values we live by.

**Come walk with us.**

**WHAT WE OFFER**:
Click here to learn more about Fjallraven benefits like:

- RRSP/DPSP retirement program
- Paid Time Off
- Health insurance
- Product discounts and access to our outdoor events
- Sustainability focus

**WHAT YOU'LL DO**:
As a Retail Supervisor, you'll partner with the Store Manager and store team to:

- **Lead by example**on the sales floor, coaching teammates and driving performance
- **Deliver exceptional guest experiences** through our GUIDE service standards, welcoming, educating, and inspiring guests to explore the outdoors with confidence

- **Open and close the store** as a trusted keyholder, handling cash, store readiness, and daily transitions

- **Support daily operations** including visual merchandising, inventory management, and stock accuracy

- **Promote sustainability in action**, educating guests about programs like the Arctic Fox Initiative and modeling everyday stewardship

- **Engage with the local community**, helping plan and participate in store events that align with our values and strengthen neighborhood connections

**WHAT MAKES YOU A GREAT FIT**:
You're someone who loves solving problems, staying organized, and working with people. You find purpose in helping others succeed, whether it's your teammates or the guests you serve. You're adaptable, team-oriented, and excited to grow your leadership skills in a mission-driven company.
- You bring:_

- Prior experience in retail or customer service
- Leadership skills with the ability to motivate and influence others by example
- A track record of delivering exceptional customer service - you listen, connect, and go the extra mile to make guests feel valued
- Strong communication, organizational, and time management skills
- Passion for the outdoors, sustainability, and helping others connect with nature
- Comfort with retail software systems or a willingness to learn (point-of-sale, inventory management, etc.)

**ABOUT US**:
Fjällräven is a global outdoor brand committed to sustainability and connecting people to nature. We’re more than just a store; we’re a team of passionate outdoor enthusiasts dedicated to sharing knowledge, providing excellent service, and leading by example. Join us to make a difference while contributing to a mission-driven brand that cares about people and the planet.

**INTERESTED?**

Tell us what excites you about this opportunity, and how your leadership style and passions align with Fjallraven's mission.
- Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive._

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