Front of House Assistant Manager

2 weeks ago

Victoria, Canada The Original FARM Full time

**FRONT OF HOUSE ASSISTANT MANAGER**

Position Overview

Since 2015, FARM has been providing safe access to cannabis in a discreet and professional environment remaining client focused and service minded in a high-volume retail setting. We are seeking assistant managers for our expanding company. Our leaders are responsible for supporting the performance, morale, and the day-to-day operations of the customer service team, as well as some administrative duties.

Principal Duties & Responsibilities:

- Assist with the smooth day-to-day operations of the store.
- The Assistant Front of House Manager reports directly with the District and Store Manager.
- Support training and development of the customer service team; using standardized operating procedures and FARM management tools.
- Inspire a culture of service and learning.
- Support the continuous learning for the customer service team using FARM’s Cannabis Education program.
- In partnership with the Store Manager and the HR department, drive performance through monitoring, planning, coaching, and appraising team results.
- Maintain knowledge of each product within the complete range of new and current products available for purchase in store.
- Educate our customers so they feel comfortable with FARM’s range of products and become able to identify products right for them on their own.
- Encourage the team to maintain the ideal FARM customer service experience regardless of volume and customer temperament.
- Support the Store Manager with ensuring the Point of sale (POS), cash handling, and database system are used efficiently and accurately.
- Encourage all team members are following company policies, procedures and best practices.
- Assist in the continuous development of policies and procedures to improve efficiencies and accountabilities.
- Works collaboratively with Head Systems Administrator addressing systems issues.
- Maintain a WorkSafe environment throughout the store.
- Manage the schedule for direct reports including team wants and needs.
- Correspond with accountant to ensure payroll is administered correctly.
- Other duties as required.

Skills and Qualifications
- Experience defusing difficult situations and handling difficult customers with challenges or barriers.
- Experience in high volume, high level of care, retail environment.
- Previous retail leadership experience.
- Strong organizational and interpersonal skills.
- Excellent knowledge of POS systems, Word, and Excel.
- Highly developed communication skills, time management, and problem-solving skills.
- Significant cannabis knowledge and passion.
- Post-secondary degree an asset.
- Minimum 19 years of age.
- WHMIS certification and WorkSafe BC experience an asset.
- BC Selling it Right Certificate required.

Terms of Employment
- Fulltime position
- Must be willing to sign Farm’s terms of employment contract
- Must be able to work a variety of night/weekend shifts when required
- Reports to the Store Manager
- Direct Reports: Yes

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