Assistant Front of House Manager

3 days ago

Victoria, Canada The Original Farm Downtown Ltd. Full time

Since 2015, FARM has been providing safe access to cannabis in a discreet and professional environment remaining client-focused and service-minded in a high-volume retail setting. We are seeking an Assistant Front of House Manager for our expanding company. Our leaders are responsible for supporting the performance, morale, and day-to-day operations of the customer service team, as well as some administrative duties.

**Provincial legislation requires all employees to complete their Selling it Right Certification (3-hour course available through Responsible Service BC).**

Duties and Responsibilities:

- Assist with the smooth day-to-day operations of the store.
- Support training and development of the customer service team; using standardized operating procedures and FARM management tools.
- Inspire a culture of service and learning.
- Support the continuous learning for the customer service team using FARM’s Cannabis Education program.
- In partnership with the Store Manager and the HR department, drive performance through monitoring, planning, coaching, and appraising team results.
- Maintain knowledge of each product within the complete range of new and current products available for purchase in store.
- Educate our customers so they feel comfortable with FARM’s range of products and become able to identify products right for them on their own.
- Encourage the team to maintain the ideal FARM customer service experience regardless of volume and customer temperament.
- Support the Store Manager with ensuring the Point of sale (POS), cash handling, and database system are used efficiently and accurately.
- Encourage all team members are following company policies, procedures and best practices.
- Assist in the continuous development of policies and procedures to improve efficiencies and accountabilities.

Skills and Qualifications:

- Experience in defusing difficult situations and handling difficult customers with challenges or barriers.
- Experience in high volume, high level of care, retail environment.
- Previous retail leadership experience.
- Strong organizational and interpersonal skills.
- Excellent knowledge of POS systems, Word, and Excel.
- Highly developed communication skills, time management, and problem-solving skills.
- Significant cannabis knowledge and passion.
- Post-secondary degree an asset
- Minimum 19 years of age
- BC Selling it Right required

Pay: From $51,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekends as needed

Work Location: In person

  • House Managers

    1 week ago

    Victoria, Canada Victoria Conservatory of Music - Full time

    **The Victoria Conservatory of Music (VCM) is seeking to hire House Managers and Front of House staff to play a key role in running concerts and shows in our renowned performance halls.** **The Victoria Conservatory of Music - A great place to work** The VCM is so much more than just a music school; it is also one of the premier music venues of the Greater...

  • Front of House Manager

    3 days ago

    Victoria, Canada The Irish Times Full time

    **JOB TITLE: Manager** **DEPARTMENT: Front of House** **REPORTS TO: General Manager** **_________________________________** **Victoria Pub Company is looking for a Front of House Manager to join our ever expanding team at the Irish Times Pub!!** **QUALIFICATION REQUIREMENTS**: - Reading, writing and oral proficiency in the English language - Min of 3...

  • Assistant Front of House Manager

    1 week ago

    Victoria, Canada City Centre Grille and Langford Lanes Full time

    **TYPICAL DUTIES AND RESPONSIBILITIES** - Assist the Service Manager with the operation of the Front of House (FOH) at the Grille. - Provide leadership and supervision to the FOH team. - Promote a culture of accountability. - Ensure that all relevant procedures are being followed. - Ensure that cleanliness and sanitization standards are consistently...

  • Assistant Front of House Manager

    3 days ago

    Victoria, Canada The Original Farm Hillside Ltd. Full time

    Since 2015, FARM has been providing safe access to cannabis in a discreet and professional environment remaining client-focused and service-minded in a high-volume retail setting. We are seeking an Assistant Front of House Manager for our Hillside location. Our leaders are responsible for supporting the performance, morale, and day-to-day operations of the...

  • Front of House Supervisor

    7 days ago

    Victoria, Canada Jones Bar-B-Que Cook St. Full time

    We are a fun group of passionate people who are looking for long term front of house team members. We are looking for people who value working as a team, and are considerate of others at all times. Our goals besides offering amazing Texas inspired smoked BBQ, are also to offer the best guest experience we can from a clean, and professional environment....

  • Assistant Manager

    3 days ago

    Victoria, Canada The Original FARM Full time

    **Original Farm: the expert cannabis experience, designed for everyone.** At Original FARM Cannabis, we are cannabis educators and enthusiasts, sharing our passion and acquired knowledge with every customer. Our team provides unbiased guidance that helps the customers find the product that’s best for them. Locally owned and operated, our Hillside,...

  • Front of House Staff

    2 weeks ago

    Victoria, Canada Coop's Chicken and Smash Burger Full time

    **Job Overview** We are seeking enthusiastic and dedicated Front of House Staff to join our dynamic restaraunt team. Helping to kickstart a brand new restaraunt in downton Victoria, BC. In this role, you will be the face of our establishment, responsible for providing exceptional customer service and ensuring a welcoming atmosphere for our guests. You will...

  • Front of House Staff

    2 weeks ago

    Victoria, Canada Coop's Chicken and Smash Burger Full time

    **Job Overview** We are seeking enthusiastic and dedicated Front of House Staff to join our dynamic restaraunt team. Helping to kickstart a brand new restaraunt in downton Victoria, BC. In this role, you will be the face of our establishment, responsible for providing exceptional customer service and ensuring a welcoming atmosphere for our guests. You will...

  • Assistant Manager

    3 days ago

    Victoria, Canada The Original FARM Full time

    **Original Farm: the expert cannabis experience, designed for everyone.** At Original FARM Cannabis, we are cannabis educators and enthusiasts, sharing our passion and acquired knowledge with every customer. Our team provides unbiased guidance that helps the customers find the product that’s best for them. Locally owned and operated, our Hillside,...

  • Front of House Supervisor

    5 days ago

    Victoria, Canada City Centre Grille and Patio 37 Full time

    **Job Title: Front of House Supervisor (Seasonal)** LOCATION: City Centre Park located at 1097 Langford Parkway DEPARTMENT: Langford Lanes and City Centre Grille REPORTS TO: Service Manager HOURS: Part-time; primarily evenings and weekends **GENERAL JOB DESCRIPTION AND PURPOSE** The Front of House Supervisor plays a crucial role in ensuring the...