Front Desk Concierge

2 weeks ago

Edmonton, Canada FirstService Residential Full time

**The SKY Residences** is a luxury condominium situated in Edmonton’s dynamic new ICE District, and an oasis of extraordinary proportions. If you’re a team player who is excited to deliver a meaningful resident experience, we encourage you to apply.

**Duties & Responsibilities**:

- Welcome and acknowledge all residents, contractors, and guests according to established standards.
- Respond to resident requests for special arrangements or services (e.g., reservations, dry cleaning, transport), by planning or identifying appropriate providers.
- Respond to special requests from residents with unique needs and follow up to ensure satisfaction.
- Manages owner and tenant inquiries, complaints, parcels, and general requests. Being proactive in ensuring problems are addressed in a timely manner to ensure an exceptional level of customer satisfaction.
- Being genuinely helpful at all times, addressing concerns immediately and escalating the ones which cannot be completed.
- Gather, summarize, and provide information to residents about the property and surrounding area amenities, including special events and activities.
- Answering phone calls using appropriate etiquette, logging reports, perform administrative duties as assigned.
- Ensure uniform and personal appearance are crisp, clean, and professional.
- General tidying of the front entrance and lobby space including changing garbage, vacuuming, cleaning the entry doors and glass as needed.
- Monitor amenity space for service, safety, and well-being of residents.
- Responsible for access controls for contractors.
- Follows established procedures and policies when completing tasks, maintain confidentiality of proprietary information, and protect company assets.
- Orders office supplies and maintains inventory.
- Complying with company procedures and safety policies.
- Perform other reasonable job duties as requested by Supervisors.
- Report accidents, injuries, and unsafe work conditions to leader.
- Stand, sit, or walk for an extended period or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds.

**Qualifications & Skill Requirements**:

- At least 1-year customer service experience required
- Prior experience as a concierge/front desk in a hotel environment required
- Ability and drive to create a positive environment for all residents and guests attending the lobby.
- Exceptional interpersonal skills, clear communication both verbal and written.
- Able to work flexible hours, availability for evenings and weekends.
- Must be computer literate and have an understanding of Microsoft office, included but not limited to Excel, Word, Outlook.
- Professional attitude and appearance.
- Ability to work as a team, be creative, and think outside of the box.

**This position requires flexibility with shift work in the day, evenings, weekends, and holidays.**

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$21.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

**Experience**:

- Hotel Guest: 1 year (required)

Work Location: In person

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