Front Desk Manager

607204 NB Ltd o/a Holiday Inn Express & Suites Edmonton North is a modern hotel located in North Edmonton. Conveniently situated near transit and shopping, we serve both business and leisure travelers in a welcoming, guest-focused environment.

We are looking to hire a Front Desk Manager to join our team at 13742 50 Street NW, Edmonton, AB, T5A 5J6. All candidates must be willing to join a team environment to strengthen and grow our current crew with a positive attitude and character.

We offer:

- Wage: $37.50 per hour
- Hours per week: 30-40 hours per week
- Vacancy: 1

Terms of employment:

- Full time permanent position
- Job start date: as soon as possible
- Employment conditions: Early morning, Evening, Shift, Morning, Night, Day, Weekend
- Benefits: Health care plan after 3 months of employment

Responsibilities and Duties:

- Manage all front desk activities, including check-ins, check-outs, bookings, appointments, phone calls and emails
- Strong understanding of front desk operations
- Provide exceptional customer service, anticipating and exceeding guest needs
- Address guest complaints, concerns and special requests professionally and efficiently
- Coordinate guest services, including concierge support, luggage assistance, transportation and event management
- Recruit, hire, train and supervise front desk and support staff
- Conduct regular performance reviews and provide coaching to maintain high service standards
- Establish work schedules, delegate tasks and monitor staff performance
- Enforce company policies, procedures and standards across the front office
- Develop and implement policies and procedures for daily operations
- Maintain a clean, organized and welcoming reception area
- Organize and maintain inventory, office supplies and equipment
- Strong ability to manage inventory and room availability
- Negotiate with suppliers for the provision of materials, equipment and services
- Liaise with clients for events, facility usage and other special arrangements
- Monitor budgets, records, contracts and operational performance
- Generate reports on front desk operations, staff performance and guest feedback for management review
- Identify opportunities for operational improvement and implement best practices
- Ensure compliance with security, safety and confidentiality procedures for guests and staff

Qualifications and Skills:

- Must be able to communicate in English
- Secondary (high) school graduation certificate
- 3 years to less than 5 years of related work experience
- Proficient in PMS – OPERA (Beneficial)
- Background in handling group and corporate sales (Beneficial plus)
- Work conditions and physical capabilities: Tight deadlines; Attention to detail; Combination of sitting, standing, walking; Standing for extended periods
- Personal suitability: Client focus; Efficient interpersonal skills; Excellent oral communication; Flexibility; Initiative; Team player

TO APPLY:

If this sounds like the perfect fit for you, then send your resume by email by email to hr.yegen@gmail.com or by fax: 780-476-9899

No walk-ins and phone calls will be entertained

We are an equal opportunity employer. We are committed to a diverse workforce and a respectful work environment. We value diversity of expertise, talent and opinion which is leveraged for an innovative and productive work environment. We are focused on attracting and retaining the best talent by encouraging applications from all qualified individuals including indigenous people, newcomers, youth, veterans, visible minorities, apprentices and people with disabilities.

Posted 2025-11-10