Front Desk Agent/night Auditor
1 week ago
**Best Western Cedar Park Inn is looking for a Front Desk Agent/ Night Auditor. As a Front Desk Agent, you will be responsible for providing a welcoming and friendly guest experience to everyone staying with us.**
**What will I be doing?**
- Provide friendly, customer-oriented service
- Register arriving guests and process check-outs
- Provide information on hotel facilities and local points of interest as well as guest services (concierge), and baggage handling as required
- Process telephone calls and reservations from all sources
- Resolve minor guest complaints and/or refer to Hotel Operations Manager or Front Desk Supervisor as required
- Balance cash and complete financial summary and submission each shift.
- May be required to cover night shifts and assist in other departments when it is quiet
- Ensure that all Occupational Health & Safety policies and training are followed
**What attitudes, behaviors, and skills are we looking for?**
- Experience serving guests in the hospitality industry is an asset
- Strong English communication skills (written and verbal) with an emphasis on problem-solving.
- Prior cash and credit card transactions and clerical experience as an asset.
- Basic computer skills are necessary, as the Front Desk operates on Visual Matrix Reservation System.
- Must be self-motivated within the office environment and able to work with mínimal supervision.
- Professional personal grooming
- Knowledge of a second language is an asset
- Must be legal to work in Canada
**Job Types**: Full-time, Part-time, Permanent
**Salary**: $15.00-$16.00 per hour
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Every Weekend
- Holidays
- Monday to Friday
- Night shift
- No weekends
- Weekend availability
- Weekends only
Ability to commute/relocate:
- Edmonton, AB T6H 2H4: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 2 years (required)
Work Location: One location
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