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Part Time Customer Service Representative

3 weeks ago

Ohsweken, Canada Six Nations of the Grand River Development Corporation Full time

Department

Cruise Ship Wages - 520

Location

Six Nations Bingo

Position Type

Part-Time No Vacation

Salary

$19.23 per hour

Date

2025.06.27

Description
*** Wage: $19.23**
**per hour**

**POSITION**
**TYPE: Part-Time Permanent 0-44 hours per week**

**SECURITY**
**CLEARANCE**:Police Record Check**
**Required upon Offer**

**DESIRED**
**EDUCATION**:Secondary or**
**Post-Secondary**

**DESIRED**
**EXPERIENCE**: 1-2 Years**

**CUSTOMER**
**SERVICE REPRESENTATIVE**

**SUMMARY**
**Reporting**
**to the Assistant Director of Operations, the SNGRDC Customer Service staff is**
**responsible for assisting with the delivery of excellence in customer service**
**that is conducive to the exceptional standards of SNGRDC. The Customer Service**
**Team Member rotates throughout SNGRDC properties and various customer service**
**the policies and procedures established by the Six Nations of the Grand River**
**Development Corporation and ensure that the assigned duties have been carried**
**out effectively.**

**ESSENTIAL**
**DUTIES AND RESPONSIBILITIES**
- **This position operates seven days a**

**week, with daytime and afternoon shifts.**
- **Ensures that all SNGRDC properties**

**remain professional, welcoming, and accessible to our visitors.**
- **Provides exceptional customer**

**service in a fast and efficient manner for our guests.**
- **Responds to guest questions and**

**using good tact and judgment.**
- **Operates various computer and POS**

**systems for the various SNGRDC locations.**
- **Maintain a safe working environment.**:

- **Report any concerns to management in**

**a timely manner.**
- **Participates in and completes all**

**required SNGRDC training.** Property**
**Management**
- **Operate floor cleaning equipment and**

**maintain janitorial equipment.**
- **Clean and sanitize all SNGRDC**

**properties and offices.**
- **Clean guest cabins, replenish bed**

**linens, kitchen items, room accessories, bathroom essentials, etc. as required**
**as per checklist.**
- **Conduct checks and cleaning of**

**SNGRDC bathrooms and replenish supply levels in all properties.**
- **Clean conference facilities and set**

**up banquet tables and chairs when required for rental purposes at SNGRDC**
**properties.**
- **Clean, maintain, and keep all tools**

**organized and in good working condition. Report needs for repairs and**
**replacement as required to PM Lead Hand.** Chiefswood**
**Park**
**- **Organizes reservations for**
**Park guests, assists with luggage where necessary, and ensures**
**accommodations are in immaculate condition.**
- **Communicate**

**with housekeeping/cleaning services to effectively address late check-outs,**
**early check-ins, extended stays, unexpected departures, and unforeseen**
**circumstances.**
- **Works to attain the best occupancy**

**and average daily rate possible, assessing bookings and attempting to upsell.**
- **Inform**

**guests of local businesses, organizations, and attractions.** Bingo**
**- **Ensure that the Bingo Hall is clean and**
**equipped with operating supplies such as concession supplies, cart**
**supplies, session information, garbage bags attached to each table, clean**
**ashtrays, and clean tables at the beginning and end of each session.**:

- **Work in the assigned**
**bingo position for the duration of your shift.**:

- **Must acknowledge all**
**bingos declared by patrons.**Ensure**
**that game(s) are ceased for all bingo verifications and make sure the**
**caller is informed of a possible bingo.**:

- **Issue prize payment**
**amount immediately after the closure of each game played.**:

- **Balance cards and/or**
**cart and/or Nevada sales and cash at the end of the shift.**Report shortages in float to Operational**
**Shift Supervisor.**

**Marketing/Events**
**- **Assist the marketing team**
**as necessary in the planning and execution of events.**:

- **Provide on-site support**
**for events in various roles as needed.**:

- **Assist in the setup and**
**delivery of programming.**

**ADDITIONAL**
**SKILLS AND ABILITIES**
- **A strong work ethic with a focus on**

**accuracy and attention to detail.**
- **Ability to embrace and champion**

**change.**
- **Reliable, punctual, and able to work**

**independently.**
- **Understand and follow the Health**

**& Safety Policies set by the SNGRDC.**
- **Good mechanical and problem-solving**

**skills.**
- **Able to work independently and as**

**part of a team.**
- **Strong knowledge of WHMIS Standards.**

**EDUCATION**
**/ EXPERIENCE**

**Minimum**

**Requirements**:

- **One year of work-related experience**

**in the custodial or customer service field.**
**Must be willing to take training and upgrading as required.**
- **Have knowledge of general cleaning**

**and maintenance practices.**
- **Able to deal with prolonged**

**standing, walking, and/or running.**
- **Must have a pleasant attitude and**

**disposition for working with the public.**
- **Willing to work flexible hours,**

**evening