Customer Service Representative

Department

Cruise Ship Wages

Location

Six Nations Bingo

Position Type

Full-Time 35 hour work week

Salary

$19.23 per hour

Date

2024.09.09

Description

**SALARY**:$19.23 per hour**:
**POSITION TYPE**:Part-Time 12-24 hours per week**:
**SHIFTS**:7:00pm - 7:00am**

**SECURITY CLEARANCE**:Police Record Check Required upon Offer**:
**DESIRED EDUCATION**:Secondary**:
**DESIRED EXPERIENCE**:1-2 Years**:
***NIGHT-TIME CUSTOMER SERVICE REPRESENTATIVE**

**SUMMARY**:
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Ensures that all SNGRDC properties remain professional, welcoming, and accessible to our visitors.
- Provides exceptional customer service in a fast and efficient manner for our guests.
- Responds to guest questions and concerns after hours.
- Perform rounds at the Bingo Hall, Chiefswood Park, and the Gathering Place by the Grand throughout the night.
- Close up the Gathering Place after hours if necessary.
- Assist Guest Experience with events as required
- Walk customers to their cars after Bingo if needed.
- Assist with late night cabin check-ins at the park.
- Attend to any concerns from customers after-hours at SNGRDC locations.
- Monitor parking at Bingo Hall and Gathering Place [designated spots, fire route, etc].
- Coordinate with other staff on shift and perform 2-hour check-ins.
- Maintain a safe working environment.
- Report any concerns to management in a timely manner.
- Participates in and completes all required SNGRDC training.

**ADDITIONAL SKILLS AND ABILITIES**:

- A strong work ethic with a focus on accuracy and attention to detail.
- Ability to embrace and champion change.
- Self-motivated, driven and able to take initiative.
- Reliable, punctual, and able to work independently.
- Understand and follow the Health & Safety Policies set by the SNGRDC.
- Good mechanical and problem-solving skills.
- Able to work independently and as part of a team.
- Strong knowledge of WHMIS Standards.

**EDUCATION / EXPERIENCE***

Minimum Requirements:

- One year of work-related experience in the security or customer service field. Must be willing to take training and upgrading as required.
- Have knowledge of safe working practices and assessment of risk.
- Able to deal with prolonged standing, walking, and/or running.
- Must have a pleasant attitude and disposition for working with the public.
- Willing to work flexible hours, evenings, weekends, and holidays.
- Must pass a police record check.
- Possess a valid G Driver’s License and insurance as they would be required to travel between locations in a work vehicle.
- Willingness to learn, accept change, and adapt to new ideas, business concepts, and cultures.

**IMPACT OF ERROR**

Error in judgment may lead to loss of credibility, poor public relations, public confidence, and misinformation resulting in embarrassment and potential liability to the Six Nations of the Grand River Development Corporation.

**CULTURE**

The purpose of the Development Corporation is to enhance Six Nations to derive economic benefits, create employment for community members, and generate income to support community priorities.

Six Nations of the Grand River Development Corporation will pursue economic self-sufficiency without sacrificing the cultural values and integrity of the Six Nations People.

**EXTERNAL/INTERNAL RELATIONSHIP**

Community Members, Customers, Human Resources, and Development Corporation Staff.

**WORK ENVIRONMENT**
- This position requires medium physical effort.
- This position requires the maintenance of good health as most tasks are physical
- This position requires normal visual/sensory effort.
- This position typically operates in a generally agreeable work environment.
- This position has exposure to the elements and working outdoors.
- Working in a smoking environment.

**DIMENSIONS (FINANCIAL/STAFF)**

Public Relations with community members.

**REPORTS TO**

Service and Relations Manager

**ACCOMMODATIONS**

**BENEFITS TO WORKING AT SNGRDC**
- Extended Health and Dental Benefits
- Pension
- Incentive Programs
- Performance based merit increases
- Team Member Recognition Program
- Comprehensive paid time off - vacation, sick, personal time, and paid holidays
- Education Reimbursement
- Company Mentorship Program
- Employee and Family Assistance Plan
- Training Opportunities
- Corporate Events