Guest Experience Coordinator- Full-time 6 Month Contract

Department

Gathering Place by the Grand - 330

Location

The Gathering Place

Position Type

Full-Time 35 hour work week

Salary

$22.31 per hour

Date

2025.09.08

Description

**SALARY**:$22.31 per hour

**POSITION TYPE**: 6 MONTH CONTRACT (with possibility of extension), 40 hours per week

**SECURITY CLEARANCE**: Police Record Check Required upon Offer

**DESIRED EDUCATION**: Secondary

**GUEST EXPERIENCE COORDINATOR**

**6 Month Contract**

**SUMMARY**:
Reporting to the Park and Banquet Manager, the Guest Experience Coordinator is the first point of contact for guests and clients across Six Nations of the Grand River Development Corporation (SNGRDC) properties. This role is heavily administrative and responsible for managing bookings, processing contracts and payments, coordinating vendors, maintaining accurate records, and supporting smooth event execution. The Guest Experience Coordinator will deliver professional, courteous, and timely service to all guests while anticipating needs, resolving concerns, and looking for opportunities to improve the overall guest experience. The position requires strong organizational and communication skills, attention to detail, and the ability to balance multiple priorities in a fast-paced environment.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

**Administrative & Operational Support**
- Act as first point of contact for guest experience including greeting guests as they arrive at SNGRDC properties where necessary.
- Manage bookings, contracts, invoicing, and payment processing in an accurate and timely manner.
- Maintain and update guest, client, and event records; prepare regular reports on revenue, occupancy, and guest satisfaction.
- Coordinate with vendors, internal departments, and housekeeping to ensure readiness of spaces and smooth event execution.
- Process daily check-in/out reporting, reservation logs, and auditing of event-related services.
- Develop and maintain guest information resources (i.e., activity guides, signage, transportation info, vendor lists).
- Draft professional correspondence, thank-you notes, and follow-up communications for clients.
- Completes ongoing customer service training and programming training to properly serve guests and answer customer questions.
- Communicates with housekeeping/cleaning services in order to effectively address late check-outs, early check-ins, extended stays, unexpected departures, and unforeseen circumstances.

**Guest Services & Communication**
- Greet guests and provide a welcoming and accessible experience across SNGRDC properties.
- Conduct site tours for potential clients and provide event-related information.
- Address and resolve guest concerns with discretion and tact, document feedback for long-term service improvements.
- Provide information on local businesses, community organizations, and attractions.

**Event & Experience Coordination**
- Plan, organize, and finalize event details for group bookings, conferences, corporate, and social events.
- Support on-site event execution, including client check-ins, walk-throughs, and post-event follow-ups.
- Visually inspect facilities and event spaces, ensuring they meet client expectations and organizational standards.
- Assist with emergency response when necessary by contacting the appropriate services.
- Work flexible hours including evenings, weekends, and holidays based on confirmed rentals and events.
- Organize social events to draw feedback from guests.
- Promote and initiate pleasant experiences for guests.

**ADDITIONAL SKILLS AND ABILITIES**:

- Professionally represents and promotes SNGRDC while building relationships with guests.

Knowledge of Six Nations history and culture or a willingness to learn.
- Ability to communicate clearly and effectively.
- Work independently or as a team member.
- Proactive with the ability to problem solve and anticipate needs.
- Reliable, well-organized, detail-oriented, and customer-focused.
- A strong work ethic with a focus on attention to detail.
- Works well under pressure in a changing environment.
- Able to workdays, afternoons, evenings, as well as weekends and holidays.
- Well-groomed and professional at all times.
- The ability to perform well under pressure and to assess and prioritize workload.

**EDUCATION / EXPERIENCE**

Minimum Requirements:

- College Diploma in an applicable field such as Tourism, Hospitality, office administration, Event Management/planning

OR
- GED with five (5) years’ experience in the tourism, hospitality or customer service industry
- Strong knowledge of local community, area, and region
- Valid “G” Driver’s License and transportation
- Good verbal and written communication skills
- Strong administrative capabilities and knowledge Microsoft Office programs
- Must pass a police record check
- Willingness to learn, accept change, and adapt to new ideas, business concepts, and cultures
- Problem-solving skills with the ability to take initiative and adapt quickly
- Flex