Documents Installation Administrator

3 days ago

Montréal, Canada Manulife Full time

The Installation Administrator (documents) is accountable for creating and amending documents, legal binding contracts, member booklets and benefits at a glance document for Corporate Account clients in an accurate and timely manner.

**Position Responsibilities**:

- Process amendments or inquiries (routine and complex) by updating the same type of documentation. (45%)
- Posting of documents in different systems (5%)
- When necessary, develop non-standard contract language while maintaining the standard wording and meeting legislative requirements
- As needed, be able to manage multiple new issues, amendments, inquiries along with same day requests for rushes to meet target dates
- Able to do comparisons between systems and documents to reduce risks for clients and Manulife. (5%)
- As needed, work directly with clients, consultants and RGO to address feedback on newly produced documents.
- Identify opportunities for process improvements using the lean methodology and thereby contribute to departmental goals. (5%)
- Can provide question support to peers (10%)
- Translations of English documents (% included in the New Issue and Amendments for Montreal)
- Driving employee Engagement by Cultivating a High Performing Culture.
- Commitment to Financial Efficiency and Continuous Improvement targets, as required
- Commitment to improving cNPS (customer) scores based on overall CX goals

**Required Qualifications**:

- **Bilingual (French & English) is required**:
**Preferred Qualifications**:

- Solid knowledge of group benefits plan structure and the complexities of Client Group Options would be helpful.
- Solid appreciation of the needs of Plan Design customers, including plan sponsors, advisors, RGOs and other operational departments
- Understanding of functions and services performed by other admin areas.
- Excellent customer service and strong attention to detail skills.
- Demonstrated judgment and decision-making skills.
- Knowledge of legal contract language and what we can and cannot write in a contract or member booklet would be helpful.
- Being flexible, creative and responsive to customer needs while ensuring Manulife is following all CHLIA Guidelines would be helpful.
- Demonstrates confidence/resilience in everyday situations
- Attention to detail
- Positively impacts team and inter-departmental relationships, works to resolve conflicts
- Quality goals of 98% accuracy on completion of training

**When you join our team**:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

**#LI-HYBRID**

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Referenced Salary Location**

Montreal, Quebec

**Working Arrangement**

Hybrid

**Salary range is expected to be between**

$44,775.00 CAD - $74,625.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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