Business Development Manager

Join the GDI Family

One provider. One solution. All your facility maintenance services.

GDI provides best in class integrated, high level, facility maintenance services to Canada and the United States. We have more than 30,000 team members who contribute to the success of GDI and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we offer unrivaled client experience and satisfaction.

**Responsibilities**:
GDI is currently seeking a relationship-focused Business Development Manager for the Vancouver, British Columbia area. This individual will be responsible for nurturing new client relationships and expanding existing partnerships, ensuring the highest level of service and long-term value. The role involves crafting thoughtful, strategic proposals and fostering trust-based engagement with clients. This is an individual contributor role with a competitive compensation structure based on performance and client satisfaction.

**Client Engagement & Relationship Development**
- Foster a client-centric culture that emphasizes trust, service excellence, and collaboration.
- Proactively engage with potential and existing clients to understand their evolving needs and offer thoughtful, tailored solutions.
- Develop and maintain strong, long-term relationships through consistent, transparent, and respectful communication.
- Conduct market research to identify new opportunities and recommend strategic approaches aligned with client priorities.
- Coordinate and support meaningful client touchpoints including proposals, presentations, and site visits.
- Engage with clients through value-driven conversations, focusing on how services can support their long-term goals.
- Serve as a trusted advisor to clients, identifying ways to continually improve the client experience.
- Work cross-functionally with internal teams to ensure service delivery aligns with client expectations and values.
- Maintain high standards of documentation, including CRM entries, meeting notes, and pipeline updates.
- Strategically support growth initiatives through collaborative planning, insight sharing, and thoughtful engagement.
- Participate in industry associations and events to enhance visibility and build credibility within the market.
- Assist in coordinating client events, tours, and networking opportunities to strengthen relationships.

**Strategic Support & Service Planning**
- Support the creation of tailored service strategies and proposals in collaboration with internal stakeholders.
- Collaborate closely with supporting roles (e.g. operations, pricing, proposal development) to ensure timely and effective client responses.
- Contribute to long-term planning and client retention efforts through regular feedback and insight collection.
- Ensure all communications and deliverables reflect the company’s service-first values and standards of excellence.
- Prepare regular reports detailing client engagement activity and outcomes related to strategic objectives.

**Qualifications**
- 5+ years’ experience in a client-facing business development or service-oriented role.
- Proven track record in building and nurturing long-term client relationships.
- Experience working within the real estate, property management, or related service industries is strongly preferred.
- Strong emotional intelligence and communication skills; excels at listening, empathizing, and responding to client needs.
- Experience using CRM systems and MS Office Suite (Word, Excel, PowerPoint, Outlook).
- Highly organized with strong time management and planning abilities.
- Comfortable leading meetings, writing proposals, and delivering presentations in a consultative style.
- Bachelor’s degree or equivalent experience is preferred.
- Passionate about delivering excellence through service, partnership, and collaboration.

**Must be able to pass a Criminal Record Check.**

GDI Services (Canada) LP is committed to accommodating applicants with disabilities up to the point of undue hardship during the recruitment, assessment and selection process. Please notify GDI Services (Canada) LP if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation GDI Services (Canada) LP will work with you to determine how to meet your needs.