E-commerce Coordinator

**Job description**

**Sales Process Coordinator**

**IKOU INC.**

Founded in 2002, IKOU design and distribute premium bathroom vanities and accessories through big-box retailers such as Costco, Home Depot, and Lowes throughout United States and Canada. It distributes products under several brands, include Art-Bathe, Studio Bathe and other brands. Headquartered in Markham, Ontario, the company is undergoing rapid growth and is looking for energetic individuals to help the company to realize its growth strategy. We pride ourselves in creating premium luxury finishes at an affordable price. We are an environmentally friendly company, and we are proud of our success in an excellent company culture. We are not just numbers here at Ikou. We are individuals that work as a team to reach our goals and successes. We believe in personal and career growth.

At Ikou, there are endless opportunities - to be challenged, to grow and learn and to create a meaningful product that is environmentally conscious.

**Duties and Responsibilities**
- Assist the sales team in managing and coordinating sales activities.
- Enter all product information into spreadsheets and portals.
- Check data accuracy for specifications of products and pricing.
- Stay up to date with new products and features.
- Maintain and update customer database portals with relevant information.
- Responsible for end-to-end operational management of product listing on our partner portals including duties such as to monitor accuracy, reviews and any other daily operational needs, red-flag issues on partner website like incorrect product details mentioned or incorrect inventory ‘stock out’, and coordinate with the external partner for graphics and media to provide all back-end details for our website and other portals. You will be responsible for managing the main website
- Primary custodian of all masters - Creation and maintenance of product lines and co-ordinate within internal teams to gather/ verify product information.
- Responsible for handling daily sales operations including any retailer related forms, promo documentation, promo calendar maintenance.
- Responsible for other administrative work for Sales department
- Provide secretarial assistance to Sales and Marketing department including producing letters, memos, reports, spreadsheets, filing, and general administration for the sales department.
- Working with Big Box chains such as Lowes, Home Depot, Costco and other prominent National Chains
- Familiarity with e-commerce platforms and online sales strategies - Analytical mindset with the ability to interpret data and make informed decisions - Strong communication and leadership skills to effectively interact with cross-functional teams
- Coordinate and oversee all aspects of performance marketing campaigns, including advertising, print advertising, and online.
- Do other administrative duties as needed.

**Skills and Qualifications**
- Positive, can-do attitude
- Excellent written and verbal skills.
- Organized, adaptable and have good, all-round administrative abilities
- Must have a working knowledge of spreadsheet and database software, with Microsoft Office suite
- Excellent customer service, problem-solving, and conflict resolution skills
- Able to Work in a fast-paced and intense environment
- Organized planner and can illustrate how tasks are organized
- Holds a pro-active work ethic that encourages teams to perform to the best of their ability and takes ownership of projects
- Able to work in an international team environment
- Familiarity with e-commerce platforms and online sales strategies
- Ability to present information in a organized and compelling manner so management team
- can communicate effectively and professionally
- Analytical mindset with the ability to interpret data and make effective infographs for communication of this data
- Strong communication and leadership skills to effectively coordinate with cross-functional teams.
- knowledge of bizarrevoice and Syndigo considered an asset.

**Education**
- College degree with relevant experience
- Certificate with relevant experience

**Salary**: $43,000.00-$45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Markham, ON L3R 1E8: reliably commute or plan to relocate before starting work (required)

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

Work Location: In person