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E-commerce Associate

3 weeks ago

Markham, Canada EA Industries Limited Full time

**Overview**
The E-Commerce Associate is responsible for supporting online sales operations by managing product listings, optimizing the user experience, ensuring timely order processing, and assisting with marketing initiatives. This role requires attention to detail, strong organizational skills, and a customer-centric mindset to enhance the overall performance of the e-commerce platform.

**Key Responsibilities**

**1. Product Management**
- Create and maintain accurate product listings, including descriptions, images, and pricing on e-commerce platforms (e.g., Shopify, marketplace sites).

**2. Order Processing and Fulfillment**
- Process customer orders promptly, ensuring accurate and timely fulfillment.
- Communicate with logistics partners to track shipments and resolve delivery issues.
- Handle returns, refunds, and exchanges in line with company policies.

**3. Customer Service**
- Address customer complaints and troubleshoot issues to ensure customer satisfaction.
- Monitor reviews and feedback, addressing concerns or escalating when necessary.

**4. Marketing Support**
- Assist in the creation and execution of promotional campaigns, including sales events, discounts, and holiday promotions.
- Coordinate with the marketing team to ensure consistent branding across digital channels.
- Contribute to SEO strategies by optimizing product pages with relevant keywords.

**5. Analytics and Reporting**
- Track sales performance, conversion rates, and other key metrics using analytics tools.
- Generate reports to identify trends and recommend actionable insights for improvement.
- Monitor competitors’ strategies and pricing to maintain a competitive edge.

**6. Platform and Technical Support**
- Ensure the e-commerce platform functions smoothly, collaborating with technical teams to fix issues like broken links, slow load times, or checkout errors.
- Test new features and updates to ensure a seamless shopping experience.

**7. Compliance and Best Practices**
- Ensure product listings and marketing materials comply with legal and platform-specific regulations.
- Stay up-to-date with the latest e-commerce trends, tools, and best practices.
- Ensure all product data is updated and optimized for searchability and customer engagement.
- Monitor inventory levels and coordinate with the warehouse or supply chain team to avoid stockouts.

**Skills and Qualifications**
- Strong proficiency in e-commerce platforms (e.g., Amazon, Shopify, WooCommerce).
- Excellent organizational and multitasking skills.
- Basic understanding of SEO, digital marketing, and web analytics tools.
- Effective communication skills, both written and verbal.
- Experience with order management systems or inventory management tools is a plus.
- Knowledge of HTML/CSS or graphic design tools (e.g., Canva, Photoshop) is advantageous.

Pay: $20.00-$25.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person

Expected start date: 2025-01-09