Regional Manager, Residential Operations

Purpose

The Regional Manager, Residential Operations is responsible for the tactical execution of the Client's strategic direction for their portfolio of properties. They will oversee a portfolio of income producing multi-family properties with the objective of maximizing the performance and value of the portfolio. This will include oversight of building operations, budgets and leading the property teams. They will oversee a team of Property Managers to ensure implementation and execution of all client and corporate policies and procedures.

Regional Portfolios will consist of approximately 2500-3000 units supported by 2-4 Property Managers.

**Main Responsibilities**:

- Works collaboratively with the Director, Operations on meeting the financial, operational and cultural objectives for the client, residents and team members.
- Responsible for the overall property risk management, safety standards and employee and resident liability.
- Participate in development and implementation of best practices.
- Oversee, review and improve annual property budgets with Property Managers, including forecast of annual income and expenses.
- Review and monitor performance of key operational and financial indicators including rent arrears/collections, unit turnover and spend on an ongoing basis; implement corrective measures to improve performance on said indicators.
- Responsible for quarterly reporting and meeting with the Client’s Asset Management team to review operational and financial performance.
- Implement annual budgets in coordination with the Asset Management team and monitor budgets on a regular basis in accordance with established revenue and expense goals.
- Ensure Property Managers ensure timely preparation of rent ready apartments to fully meet the demand of the market.
- Work with department heads (Leasing, Lease Administration, Marketing, Accounting) to ensure smooth running of operations.
- Tendering and negotiating contracts on a site-by-site basis as they come up for renewal.
- Promote excellence in client relations with both internal and external stakeholders.
- Accountable for all escalated complaints from residents.
- Maintain awareness of market/industry conditions and trends via professional organizations, and regularly evaluate market conditions and comparable properties.
- Actively manage the assigned asset portfolio in all aspects of its operations, while overseeing a team of Property Managers, site level personnel and regional support staff.
- Mentor, coach, supervise and develop team.
- Support and strengthen the SKPM brand by developing team personnel, maintaining the physical appearance of each property and delivering a superior rental experience to all residents.
- Other duties as assigned.

**Scope**:

- Starlight Portfolio, Ontario

**Qualifications**:
Education
- Post-secondary degree in finance or business preferred.
- Knowledge of the Landlord and Tenant Act

Experience
- 5 to 7 years’ experience in similar role
- Proven multi-site management, communication and financial acumen.
- Proven track record of organizing and prioritizing work and managing multiple demands.
- Experience with budgets and financial statements
- Proficient in using various types of property management computer software (MS Office, Yardi)

Skills and abilities
- Strong leadership and change management skills and demonstrated ability to influence the efforts and behaviors of others to achieve desired results.
- Exceptional interpersonal skills to interact effectively and build relationships with individuals at all levels of the organization.
- Effective and creative problem-solving skills combined with the ability to work independently, as well as part of a team of multidisciplinary professionals.
- Excellent leadership and supervisory skills
- Ability to train, develop, lead and mentor.
- Warm, friendly and service-oriented philosophy
- High degree of flexibility and tolerance for change
- Superior written and verbal communications skills
- Extremely computer literate
- Organized and detail oriented.
- Customer-service driven.
- A competitive spirit
- High-energy
- Ability to fluently speak and write in English.

INDHP

Thank you for your interest in Sterling Karamar Property Management.
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