Manager Quality

Employment Status: Full-time
Department: Quality
Union: Management & Non Union
End Date: Nov 1, 2026
Job Code: 20616
- Pension - Dental Insurance - Disability Insurance - Health Insurance - Life Insurance
- Days

**JOIN OUR TEAM AND HELP LEAD WITH CARE, COMPASSION AND COMMITMENT**

**ABOUT THE ROLE**

Reporting to the Director - Quality, the Manager, Quality provides operational leadership to establish and implement a quality framework and associated activities across SJCG. This position will provide staff with access to best practices, tools and techniques, by building implementation science capacity in programs and staff. This role works in collaboration with the management team to foster a culture of continuous quality improvement.

The Manager is also accountable for the design, coordination, and implementation of the Accreditation Canada Qmentum Global Program, serves as an expert resource on Accreditation to Board, Leadership and Management Team, supports a shared understanding of Accreditation as part of a continuous quality improvement process, and evaluates organizational compliance with Accreditation standards.

**This posting is for an existing vacancy within the organization.**

**COMMITMENT TO DIVERSITY**

At St. Joseph's Care Group (SJCG), our diverse workforce strengthens our ability to provide culturally competent care and innovative solutions to the complex needs of our clients and communities. We encourage applicants from all backgrounds, diverse race, ethnicity, gender identity or expression, age, sexual orientation, family status, religion, disability, and socioeconomic status, to help address under-representation and foster greater inclusivity and belonging at SJCG.

**WHAT YOU BRING**

Education/Experience:

- Bachelor’s degree in Health Sciences, Health Administration, Business Administration or related discipline
- Formal training in quality improvement methodologies and tools
- Minimum five year’s relevant experience

Skills/Abilities:

- Superior ability to communicate effectively and concisely, both orally and in writing
- Ability to deliver presentations and facilitate groups in problem solving, brainstorming, and creating new solutions
- Ability to establish and maintain effective working relationships with staff and leaders at all levels
- Ability to work effectively in a fast paced, dynamic, multi-disciplinary team environment
- Team player with the ability to influence and persuade
- Proven problem solving, analytical, and evaluative abilities
- Strong facilitation and consensus building skills
- Ability to effectively prioritize workload to meet various deadlines
- Advanced skill in Microsoft Office Suite Programs (Word, Excel, PowerPoint) and Smartsheet
- Knowledge of the health care system, Accreditation Canada, and relevant healthcare legislation
- Demonstrated regular attendance at work

Assets:

- Project Management Professional (PMP) certification
- Change Management Certification
- Master’s degree is an asset
- Current registration with a regulated health professional college in Ontario

Conditions of Employment:

- This position shall be conditional upon a satisfactory **Criminal Record & Judicial Matters Check (CRJMC)**where indicated, to ensure the absence of relevant criminal convictions.
- Will be required to travel to various work locations and provide own transportation

**WHY JOIN ST. JOSEPH'S CARE GROUP**

St. Joseph's Care Group (SJCG) offers a meaningful career for those seeking to make a difference in health care. As a leading provider of complex care, rehabilitation, long-term care, and mental health and addiction services, SJCG is recognized for its commitment to high-quality compassionate, and people-centred care.

Experience a rewarding career and lifestyle you’ll love at the heart of Thunder Bay Here’s what awaits you when you join our team:

- Enjoy a Competitive, Forward-Thinking Compensation Package: We offer salaries and benefits that recognize your talent and dedication.
- Secure Your Future: Become a member of the Healthcare of Ontario Pension Plan (HOOPP) - our organization will contribute $1.26 for every $1 you invest in your pension, ensuring a strong, stable retirement for your future.
- Make Your Move Easier: We provide relocation assistance to help you settle in (some conditions apply).
- Thrive in a Supportive Team: Grow your career and make meaningful contributions alongside dedicated and passionate colleagues.
- Commitment to Diversity: We are proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and talents of every team member.
- Advance Your Skills: Access ongoing professional development, advanced education, and a tuition loan program.
- Continuous Improvement: We foster a culture where every team member is empowered to identify opportunities for improvement and share ideas.
- Prioritize Your Wellbeing: Take advantage of comprehensive wellness initiatives and access to an Employee & Family Assist