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Administrative Assistant, Sales

3 weeks ago

Etobicoke, Canada Medavie Blue Cross Full time

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 7,200 employees. Our mission is to improve the wellbeing of Canadians.

**Job Title**:

- Administrative Assistant, Sales - Agent Inquiry**Department**:

- Ontario Service**Competition**:

- 85988**Internal/External**:

- Both**Employment Type**:

- Full Time, Permanent**Location**:

- Toronto, ON Remote**Salary**:

- Comprehensive Compensation**Reports To**:

- Team Leader**Referral Bonus Amount**:

- $500 We want you to have work-life balance, it’s in our DNA. No overnight shifts, no weekends, and because we’re in the health business - we offer paid benefits and perks to keep you at your very best. Our department has team leaders who really care, training and support and most important - we want you to stay and grow with us, so we ensure that you have the resources to reach your professional goals. If you have a goal of becoming an Account Manager, this role will set you on the path to success We are looking for someone who would be willing to expand their sales knowledge and complete their Life Licence Qualification Program (LLQP) designation.

**Your every day with us**:
In the role of Agent Inquiry, you are responsible for aiding external advisors, other internal departments, and Account Managers to provide the accurate answers on inquiries, pending business and/or Individual health and travel products. You are resolving issues and enhancing the customer experience with your above and beyond client focused attitude.

**Key Responsibilities**:

- Maintaining a strong relationship with both internal and external stakeholders as it pertains to Individual health and Travel products, by handling their inquiries in an efficient and timely manner.
- Playing a key role in the preparation and revisions of product promotional materials and ensure client information is accurate and always updated.
- Supporting Account Executives in Sales efforts and correspondence. Be able to recognize account issues that require their attention as well as recognizing potential for selling opportunities for respective advisors.
- Supporting the development of databases and reports through the sharing of information and knowledge.
- Cross training and providing back up support to others on the team.
- Support team project initiatives where and when required.

**What you need to succeed**:

- You like helping people and are an avid multitasker
- Bilingualism (French and English) would be considered an asset.
- Whatever it takes attitude, you like a new challenge every day
- Post-Secondary education
- 1-3 years’ experience in a support or customer driven position.
- Previous experience working in the insurance industry would be considered an asset
- You are a problem-solving master; you understand client needs and learn quickly how to get the best results in any environment.

**#CBM1**

**We are an Equal Opportunity Employer.**

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

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