Patient Experience Coordinator

1 week ago

Waterloo, Canada Creekside Hearing Full time

At **Creekside Hearing**, we are dedicated to enhancing the quality of life for our patients by helping them reconnect with the sounds that matter most—voices of loved ones, laughter, and the world around them. We are seeking a **Patient Experience Coordinator (PEC)** who is passionate about making a meaningful difference, building positive relationships, and delivering exceptional service.

**Role Overview**:
As the Patient Experience Coordinator, you will be at the forefront of our practice, ensuring our patients feel valued and well-cared for from the moment they walk through our doors. This diverse role requires you to manage a variety of tasks—from scheduling and patient relations to marketing and administrative support—while consistently providing a seamless and welcoming experience for all.

**Key Responsibilities**:

- **Patient Engagement**: Greet patients warmly and assist them throughout their visit, ensuring their experience is positive and stress-free.
- **Office Organization**: Maintain a clean, organized, and efficient office environment, always ready to serve our patients.
- **Scheduling & Coordination**: Manage patient appointments, ensure accurate scheduling, and assist with hearing device repairs and follow-up care.
- **Marketing Support**: Contribute to the planning and execution of marketing campaigns, helping to promote the practice and attract new patients.
- **Administrative Duties**: Handle financial transactions, track patient billing, and manage documentation and records.
- **Crisis Management**: Stay composed under pressure, resolving any patient concerns or issues with tact and professionalism.

**Qualifications & Skills**:

- **Collaborative Team Player**: Strong interpersonal skills and the ability to work effectively with patients and staff.
- **Exceptional Multitasker**: Demonstrated ability to manage multiple tasks efficiently without compromising attention to detail.
- **Positive Attitude**: A warm, enthusiastic, and patient-centered approach to every interaction.
- **Problem-Solver**: Ability to approach challenges with creativity and a solutions-oriented mindset.
- **Empathy & Compassion**: A genuine commitment to listening, understanding, and providing exceptional care to our patients.

**Why Choose Creekside Hearing?**

At Creekside Hearing, we believe that a supportive and positive team environment is the key to providing exceptional patient care. We offer:

- A collaborative and inclusive team culture where every member is valued.
- Competitive salary and benefits, including a Health Spending Account, bonuses, and paid time off.
- Opportunities for professional development and career advancement.
- The chance to make a lasting impact by helping people improve their hearing and quality of life.

**Our Core Values**:
We are guided by a commitment to honesty, compassion, and responsibility. We take pride in working together as a team to deliver the highest standard of patient care, all while maintaining a supportive, fun, and growth-oriented workplace.

**How to Apply**:
If you are eager to join our team and contribute to creating exceptional experiences for our patients, we invite you to apply.

We look forward to hearing from you and exploring the possibility of you joining our team

Pay: $19.00-$23.00 per hour

**Benefits**:

- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Work Location: In person

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