Patient Experience Coordinator

**Join Our Team as a Patient Experience Coordinator at Creekside Hearing**

**How to Apply**:
If you're eager to join a compassionate and dynamic team dedicated to creating exceptional experiences for our patients, we’d love to hear from you

**About Us**
At Creekside Hearing, we are committed to enhancing lives by helping people reconnect with the sounds that matter most—voices of loved ones, laughter, and the world around them. We are looking for a **Patient Experience Coordinator (PEC)** who is passionate about making a meaningful difference, enjoys building positive relationships, and excels at delivering outstanding service.

**Position Overview**
As the **Patient Experience Coordinator**, you’ll be the _face of our clinic_—the first point of contact for every patient who walks through our doors or calls our office. This role blends patient care, administrative support, and marketing assistance. You’ll ensure every patient receives a warm welcome, timely assistance, and a smooth, stress-free experience throughout their visit.

**Key Responsibilities**:

- **Warm Patient Engagement**: Greet patients with a friendly and professional demeanor. Make them feel valued and supported throughout their visit.
- **Phone & Communication Comfort**: Answer phone calls and respond to inquiries with clarity, professionalism, and compassion. Being confident and comfortable on the phone is essential.
- **Efficient Scheduling & Coordination**: Manage appointments, coordinate follow-ups and hearing device repairs, and ensure schedules run smoothly.
- **Office Organization**: Maintain a clean, tidy, and welcoming environment that reflects our commitment to care and excellence.
- **Administrative Support**: Process billing and financial transactions, manage documentation, and ensure accurate patient records.
- **Marketing Assistance**: Help with the planning and execution of marketing initiatives to promote the practice and attract new patients.
- **Crisis Management**: Remain calm and solutions-focused when handling patient concerns or unexpected issues.

**Qualifications & Skills**:

- **Friendly & Personable**: You’re a welcoming presence who makes others feel comfortable and cared for—both in-person and over the phone.
- **Highly Organized**: You can manage multiple tasks and keep things running smoothly without missing a beat.
- **Excellent Communicator**: Clear, compassionate, and professional in all forms of communication.
- **Team-Oriented**: You thrive in a collaborative environment and support your colleagues with positivity.
- **Empathetic & Caring**: You take time to understand patient needs and are committed to delivering thoughtful, high-quality service.
- **Solution-Focused**: You stay composed under pressure and find ways to resolve challenges efficiently.

**Why Choose Creekside Hearing?**
- A collaborative, inclusive, and supportive team culture
- Competitive salary and benefits, including:

- Health Spending Account
- Bonuses
- Paid time off
- Professional development and growth opportunities
- A chance to truly make a difference in people’s lives

**Our Core Values**:
We are guided by **honesty, compassion, and responsibility**. We take pride in working as a team to deliver the highest standard of patient care, all while maintaining a positive, fun, and growth-oriented workplace.

We look forward to meeting you and exploring the opportunity to have you on our team

Pay: $18.00-$22.00 per hour

Expected hours: 37 per week

Additional pay:

- Bonus pay

**Benefits**:

- Extended health care
- Paid time off

Schedule:

- Monday to Friday

Work Location: In person