Employee Experience Coordinator

**Company Description** Who We Are**

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.
**Job Description** What You’ll Do**:
The Employee Experience Coordinator is responsible for delivering efficient operational support and exceptional service to employees and managers across the organization. This role acts as a first point of contact for inquiries and supports a wide range of Employee Experience functions including payroll, benefits, HRIS, total rewards, and employee lifecycle processes. The Employee Experience Coordinator also contributes to the deployment and sustainment of Employee Experience programs and drives continuous improvement in processes.

Reporting to the Human Resources Services Assistant Manager, the core parts of your role will be to:

- Serve as the first point of contact for inquiries, offering guidance and support to employees and managers across OGC.
- Serve as the first point of contact for inquiries, offering guidance and support to employees and managers across OGC, including preparing employment letters and responding to questions regarding HR programs and policies.
- Collaborate with Business Partners and Leave Management Specialist to assist in employee relations issues, including letter creation, entitlement prorations, and leave administration.
- Administer and support HR processes such as payroll, HRIS updates, compensation, benefits, pension, leaves of absence, employee changes, resignations, and retirements.
- Supports the payroll administration process by maintaining employee records in the Human Resources Information System (HRIS) and liaising on payroll-related activities
- Participate in updating employment policies and practices to ensure compliance and relevance.
- Actively seek opportunities to improve HR processes, tools, and service delivery.
- Work collaboratively within the HR team to share ideas and drive consistency in execution of key processes.
- Provide project support for HR initiatives and organizational events as required.
- Perform other duties, as assigned.

**Qualifications** Let’s Talk About You**:

- Certified Human Resources Professional (CHRP)/Certified Human Resources Leader (CHRL) or in progress is an asset.
- 1-2 years’ work experience in a similar role.
- Exceptional customer service approach.
- Ability to manage multiple work streams simultaneously
- Ability to work well independently, under time pressure with frequent time deadlines
- Excellent communication and interpersonal skills
- Strong desire to continuously improve and help others improve
- Must be dependable, pro-active and flexible
- You’re highly flexible and able to quickly adapt to changing priorities
- You’re highly organized, self-motivated, customer oriented and able to work independently as well as within a collaborative team environment, and with internal business partners at all levels of the organization
- Experience working with relevant legislation, including the Employment Standards Act, the Human Rights Code, the Employment Equity Act, the Pay Equity Act, and the Occupational Health & Safety Act.

**Additional Information** Some of the Perks We Offer**:
We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

- Rewarding salary and bonuses that truly value your dedication
- Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
- Defined benefit pension plan for a financially confident retirement
- 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
- Access to a wealth of learning resources, including LinkedIn Learning for professional development
- Flexible work-from-home and hybrid options
- Unlock your potential with opportunities for advancement
- OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities._
- As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includ