Sport & Aquatics Coordinator (Athletics & Recreation)

**Job Purpose**:
Reporting to the Assistant Director, Sport & Student Engagement, the Sport & Aquatics Coordinator oversees the day-to-day operations of the Sport Centre and the Aquatics Centre, which is coordinated in conjunction with the Assistant Coordinator, Aquatics, to ensure that a high-quality experience is delivered to all visitors.

This position coordinates and supervises the Aquatics and Sports Centre facilities and program operations, involving both the 25m pool and the therapy pool, the climbing wall, and rowing tanks, as well as the delivery of a broad range of aquatics, sport, fitness, and wellness programs to meet the needs of Trent University students, staff/faculty, and community members.

This position contributes ideas to new program development, and makes recommendations on ways to increase program registrations, and support membership sales and retention by ensuring that appropriate and high-quality programming is offered.

This position also supervises and provides leadership to a part-time student staff team, program instructors, personal trainers, and group fitness instructors and is Team Lead to the Assistant Coordinator, Aquatics in the oversight of the Aquatics Centre and aquatic programs.

The Sport & Aquatics Coordinator must be flexible and able to work weekdays (day and evening) and weekend shifts as needed.

**Key Activities**:
**Program Development & Delivery**
- Plans, develops, and implements a range of adult sport and recreation programs that consider the needs of Trent students and the community with a focus on maximizing participation rates, customer satisfaction and retention. This includes but is not limited to personal training, group fitness classes, rock climbing wall, rowing/paddling tank rentals and other customized programs for schools and community sport organizations.
- Implements a range of Lifesaving Society aquatics programs, first aid courses, and aquatics leadership programs for different age groups and abilities, ensuring that they meet the quality standards set out by the Lifesaving Society.
- Oversees all administrative processions for aquatics and the sport centre, including collaboration with other staff, as appropriate, to facilitate program coordination; booking spaces; developing program schedules; marketing; program registration; client accounts; program communications and program evaluation.
- Coordinates the development of rental agreements with external user groups/partners for use of the aquatics and sport centre facilities and ensures that contracts are entered into and kept updated in the recreation management software.
- Contributes to special events and sport tourism opportunities internally and in the larger Peterborough community. Acts as lead for Trent Athletics for external sport tourism opportunities.
- Ensures that all sport and aquatics equipment is inspected, monitored, and maintained in good working order to ensure compliance with prescribed operating and safety standards (working with the service provider, as required). Orders supplies or materials as needed.
- Participates in regular Facility Booking meetings with Athletics staff team to review and problem-solve on any facility booking issues that may arise.
- Provides leadership to the Assistant Coordinator, Aquatics for all responsibilities related to the Aquatics Centre, as well as all other Athletics Department staff to share information that is pertinent to other program areas.
- Oversees first aid supplies for all Athletics Centre programs, including the varsity program, and ensures that first aid kits are monitored and replenished as needed.
- Develops annual budget for the Sport Centre and Aquatics, completes forecasting throughout the fiscal year.

**Quality Review, Evaluation & Standards**
- Conducts program evaluation by monitoring participation rates, retention, and satisfaction of all sport and aquatic programs. Assesses programs and makes recommendations to grow and adapt existing programs to increase registration sales and support retention.
- Leads by example by consistently promoting a positive and professional image and encouraging a welcoming environment and courteous service to every visitor of the Aquatics and Sport Centre.
- Responds in a professional and timely manner to inquiries, complaints, or suggestions from the public, providing effective follow-up as required, adhering to the Athletics Department Customer Service Commitment.
- Working in conjunction with the Communications & Marketing Assistant, contributes ideas to developing aquatics, fitness, and membership promotional materials and Athletics Centre program guide.
- Works with the Assistant Director, Customer Engagement and Operations to ensure all aquatics and sport staff are trained in customer service and are knowledgeable in all program areas to respond to inquiries effectively and promote both program and membership sales.
- Collaboratively, with the Member Services Agents and other progr