Account Manager

6 days ago

Burnaby, Canada Parts Town Canada Full time

**About Us**

Parts Town Canada, a division of Heritage Food Service Group of Canada Limited, is the single source for the largest inventory of 100% Genuine OEM foodservice replacement parts on the ground in Canada. We are the leader within our industry and are looking to grow our team

**Position Summary**:
The individual is responsible for key account management with focus on wallet share growth at Parts Town Canada. They will generate high-volume, profitable sales while achieving maximum market penetration. The incumbent will communicate directly with customers and prospects, understand their individual needs and recommend solutions that maximize value. They will maintain and expand the database of prospects, qualified leads, customers and report on current progress at weekly sales meetings. They will actively monitor accounts at risk and take proactive and remedial retention measures for success. The incumbent will be organized, passionate about customer relations, and focused on enhancing the customer experience.

**Job at a Glance**
- Sells Parts Town Canada solutions to both 'new' and 'existing' customers with a primary focus on existing and net new potential revenue with the key deliverable of achieving revenue objectives as measured monthly/yearly, determined and assigned by the Company
- Makes introductory calls to potential customers to understand their business pain-points and identify solutions
- Prospects, develops and qualifies leads per requirements and produces high-quality sales opportunities
- Prospects new customers
- Builds and maintains relationships with key existing customers consistently prospects for new business. Resolves issues or concerns in a timely and professional manner
- Reviews down-trending accounts and develop actions plans to address challenges, obstacles, and competition when required
- Effectively manages profitability, working through pricing negotiations with customers
- Provides regular sales reports and updates to management on sales activity and progress
- Completes competitive market assessments to understand distribution opportunities and create customer connections to develop and implement business plans to grow business for customers
- Prepares Quarterly Business Reviews (QBRs) and present to customers in order to identify business opportunities
- Proactively identify opportunities for digital transaction conversion by promoting Parts Town capabilities
- Collaborate with the sales team to build pipeline and close deals and interacts with senior management on strategy updates

**What we are looking for**:

- Minimum high school graduation required
- Post graduate degree or diploma in business, marketing or related field is an asset
- Minimum 2 years commercial sales experience (business to business, parts distributor preferred)
- Knowledge of the commercial food service equipment industry and trends is preferred
- Must have experience with MS Office and a current CRM or ERP system

**Work Requirements**:

- Travel is required up to 40% of time (Primarily Canada but also USA)

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