Sales Assistant

**Position Description**

**Section 1: Position Details**

**Position Title**:Sales Assistant **Department**:COBS Bread **Date**:July 2019

**Position Reports To**:Sales Manager or Bakery Manager **Is this a New or Existing position? **Existing

**Primary Function ** To deliver a personalized customer experience that cannot be matched **Key Customers ** Bakery Customers
(Bullet point 3-4 key To sell our product range (Bullet point the reasons why this role position’s major Bakery Team
- To maintain a clean environment exists): customer)**:

- To merchandise the bakery to look attractive and inviting; enhancing the customer experience

**Experience & Qualifications: People Management**
- Strong customer service focus **Position Impact to**

**Bullet point key **Number of direct reports: 0
- Relevant retail experience is a strong asset **Bakers Delight /**

**Commercial Skills and **Qualifications required**

Experience of handling cash, credit card and debit transactions **COBS Bread**Number of indirect
**to meet position **preferred 0 reports:
**objectives ** Completion of Bronze Sales Development Qualification (SDQ) within 3 months of hire
**OH&S & Travel Requirements**
- Effective literacy and numeracy skills

**Bullet point Work Other **Travel Requirements Frequency of
- Basic Computer Skills

**Experience required to Requirements of ** Travel**meet position**

Good verbal communication skills **the Position ** None**objectives** A personable and friendly demeanour; smiling and approachable Weekly
- Able to work in a dynamic work environment involving multi
- Yes (see Frequency) tasking, customer interaction, effective team work and standing Monthly and walking for long periods

Quarterly

**Physical Requirements **Drivers Licence Required: Yes
No
- Continuous standing/ walking for all tasks Required to:

- Frequent lifting and carrying up to 7.5 kg., reaching below

Operate baking machinery shoulder level, bending and turning
- Occasional lifting and carrying up to 22 kg., pushing, pulling, Operate bread slicer crouching, bending and reaching above shoulder level
- Constant use of both hands, and frequent forceful gripping. Use chemical cleaning products
- Constant computer/POS system usage

**Section 2: Position Responsibilities**

**Area of Accountability Outputs Key Activities**

To achieve budgeted sales targets through effective Sales Upsell bakery products to customers selling techniques, per Bronze SDQ Avg Sale Complete the transaction using the POS system to record sales in a timely manner
- Five Star
- To record and communicate customer orders as necessary
- Offer customer reward cards to encourage customers to return

To deliver delightful customer service and effectively DCS Standards Greet customers with a smile, a warm greeting and a positive attitude promote marketing campaigns, per Bronze SDQ
- Mystery Shop Offer tastings to introduce customers to different products
- Discuss promotional product with customers
- Feedback
- Listen to, interact with and build rapport with customers
- Five Star
- Educate customers on our product range and answer customer queries as
- Promotional Stock required

Special % Communicate customer feedback to Bakery Team and Management

To enhance customer experience through Bronze SDQ Merchandising as per Bronze SDQ Merchandising Standards merchandising; to look attractive and inviting; enhancing Standards Merchandise as you go the customer experience, per Bronze SDQ
- Use of all merchandising tools

To adhere to OH&S standards OH&S standards Inform other team members and management of potential hazards and near miss incidents
- Clean work environment Create a healthy and safe work environment in the bakery by proactively rectifying potential hazards
- Five Star
- Follow OH&S and Company standards
- Maintain a clean work environment

To follow Food Safety Program (FSP) Five Star Follow the Food Safety Program (FSP) and cleaning schedule
- Maintain cleaning records
- Collate information from customers

To ensure bakery records are maintained and up to date Hourly Reeds Use the POS system (Bready) to print off hourly readings for: o Production
- Production o Wastage

Schedule Entry o Cash Ups o Discounts, wholesales and refunds
- Maintain records as directed in accordance with Company standards and processes

To maintain effective relationships with all team Team Work Train new staff members members of Bakers Delight/COBS Bread Attitude Follow directions from managers
- Support the Sales and Baking Team

Assist with Production Assist with weigh-ups, mixing doughs,
- Removing product from oven, mix, cut, tray and bake scones
- Prepare and bake croissant and Danish, decorating,
- Other duties as required.

Online Training and Bronze SDQ Breaducate Induction, Marketing promotion and all Breaducate online training modules as modules required
- Bronze SDQ Completion of Bronze SDQ within 3 months of hire

**Section 3: Competency Profile **(Human Resources to Complete)