Used Car Sales Manager

**Drive for Excellence**

**Performance Acura North Mississauga** is a first class dealership with access to some of the most exceptional vehicles in the GTA. Equipped with Acura’s entire new line up, our dealership received elite status in our first year of operation showcasing our dedication to quality.

Performance Acura North Mississauga is looking for a** Used Car Sales Manager** to join their dynamic team

**About you.**

You are a team player who is honest, dedicated and looking for a cohesive work environment. Performance Acura North Mississauga is one of the new kids on the block that has already achieved a proven track record in guest service.

**About Us**

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

- ** Great Experience**: Every customer is entitled to a great experience
- ** Integrity**: We are honest and transparent in our actions
- ** Diversity**: We are stronger through the inclusion of people, brands and ideas
- ** Innovation**: We passionately embrace opportunities for new and continuous improvements
- ** Empowerment**: We encourage and support our people in taking initiative
- ** Giving Back**:We positively impact the communities in which we live, work and raise families

**Here’s what you’ll deliver**:

- Assist the General Sales Manager and General Manager in the planning and forecasting of goals and objectives for the department and strive to meet them, as well as the development and implementation of new and existing policies and procedures.
- Conduct monthly meetings with department employees to discuss activities and problems of mutual interest.
- Reach sales goals on strict timeline requirements.
- Grow revenue and profitability in sales territory.
- Report performance goals and achievements on a regular basis.
- Handle all customer complaints on a timely basis.
- Ensure that work is assigned to Used Car sales staff in an efficient and equitable manner.
- Ensure that adequate staff is available to handle the expected customer demand.
- Assist in developing and controlling the performance of the department using tools such as daily operating control; efficiency and productivity control; comeback reports; warranty reports; telephone surveys; and monthly forecasts.
- Assist in the collection of delinquent or slow paying accounts receivable for vehicle sales.
- Responsible for supporting Used Car Sales Consultants and driving a high level of performance among the sales team.
- Oversees the efforts of Used Car Sales employees to enhance the image and customer satisfaction ratings of the dealership.
- Ensure customer retention and profitability by recruiting qualified sales personnel.
- Establishes and enforces product-knowledge standards.
- Actively support, encourage, and motivate sales personnel daily to maintain high morale.
- Uphold all rules and procedures (i.e., support enforcement, including disciplinary action as necessary).
- Work in strict compliance with the requirements and regulations of the Ontario Motor Vehicle Industry Council (OMVIC).
- Work in strict compliance with the Laws of the Province of Ontario and Canada including, but not limited to, the Employment Standards Act (ESA), the Motor Vehicle Dealers Act (MVDA) and the Accessibilities for Ontarians with Disabilities Act (AODA).
- Understand and comply with all federal, provincial and local regulations that affect service operations, such as the _Occupational Health and Safety Act (OHSA),_ waste disposal regulations, etc.
- Comply with all company policies, standards and procedures.
- Other duties as required by management.

**What you need to succeed**:

- Post Secondary Degree/Diploma in Business Administration.
- Experience in the retail sales of motor vehicles.
- 3-5 years of management experience in the automotive industry.
- OMVIC Certification is required.
- Dealer CRM system experience is required.
- Must have a valid Ontario Driver's License and good driving record.
- Ability to support the organization’s goals and objectives.
- Excellent interpersonal and team building skills.
- Demonstrate effective verbal, listening, and written communication skills.
- Attention to detail and ability to maintain a high level of accuracy.
- Exceptional customer service orientation.
- Excellent time management skills, ability to multitask and work well under pressure.
- Ability to manage stress and work with tight deadlines.
- Highly self motivated and directed.
- Self-motivated and ability to work with minimum supervision.
- Must be willing to be flexible with work schedules.

**What’s in it for you?**
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and visi