Inside Account Manager

1 week ago

Burlington, Canada National Tire Distributors Full time

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National Tire Distributors is Canada's leading Tire Distribution Company. A key element of our success has always been our people. As part of our team philosophy, we coach, support and help develop all of our employees to become the best they can be If you're looking for a career that will challenge you, a job that will offer growth, and a progressive employer, then National Tire Distributors Inc. (NTD) is the right place for you

We are seeking an Inside Account Manager. The Inside Account Manager is responsible for selling to and supporting existing customers through outbound telephone sales calls.

**We offer**:

- Competitive salary
- Excellent group health benefits, including health, dental, paramedical, vision, etc. with only 30-day waiting period
- RRSP Company Matching
- Tire Purchase Program for family and friends
- Workperks - Discounts on over 3000 Vendors
- Employee and Family Assistance Program (EAP)
- Paid Vacation
- Vacation Purchase Program
- Personal Time Off Days

**Duties and Responsibilities**:

- Make outbound sales calls to account locations to grow and support sales
- Own primary relationships with several accounts
- Support Territory Managers and Corporate Account Managers where required
- Develop and maintain relationships with assigned accounts
- Identify sales growth opportunities including products and NTD programs
- Educate locations about programs and monitor and provide program compliance updates
- Collaborate with Territory Managers and Corporate Account Managers to maintain relationships and service dealer locations in common territories
- Maintain thorough knowledge of new and existing products, policies, and merchandising information to efficiently serve customers
- Research, prioritize, and plan sales calls for sales growth and business development
- Monitor customer retention and collaborate with Regional Sales Manager, Territory Managers and Corporate Account Managers to address high-risk customers
- Conduct complex issue resolution for customers
- Collaborate with Customer Service Manager and Customer Service Representatives to understand customer facing issue
- Communicate customer issues and feedback to appropriate NTD colleagues
- Maintain knowledge of policies and market strategy to effectively deal with business competition
- Champion corporate image and reputation by providing customers with suitable promotional activities as directed
- Communicate and provide sales intelligence to support and sell seasonal booking programs to accounts

**Experience that Best Prepares You**:

- **Education**: High school diploma
- **Experience**: Prior work experience sufficient to work under remote supervision
- Minimum 1 year telephone sales experience required
- Such alternatives to the above qualifications as the Company in its discretion may find appropriate and acceptable

**Key Competencies**:

- Superior customer service and consultative sales skills
- Effective telephone communication skills, with strong customer service orientation
- Strong problem-solving skills to identify and address root causes
- Excellent time management and organizational skills and proactive management of responsibilities
- Knowledge of current materials, methods, tools and equipment used in distribution operations
- Ability to establish and maintain cooperative and collaborative relationship with key partners
- Ability to carry out oral and written instructions
- Ability to effectively use Microsoft Word, Excel, and NTD systems including CRM

**Build a challenging and rewarding career with us

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