Security Dispatcher
1 week ago
Overview
Job Skills / Requirements
Position: Security Dispatch
Site: Seneca Polytechnic - Newnham
City: North York, ON
Averaging Agreement: Overtime is ESA - Overtime after 44 hours
Status: Full-Time
Hours: 8 Hours - Day/ Afternoon/ Swing and Night Rotation
Week 1 - Days - Monday to Friday
Week 2 - Nights - Sunday Monday to Thursday
Week 3 - Swing - Sunday/ Monday/ Friday/ Saturday / / /
Week 4 - Afternoons -Tuesday to Friday / Saturday
Pay Rate: $ / an hour
Internal Posting Date: January 22, 2026
Internal Closing Date: January 29, 2026
External Closing Date: February 5, 2026
About Seneca Security At Seneca, our Security Operations Centre is the nerve center for campus safety—keeping our community connected, informed, and protected. As a Dispatcher, you'll be part of a supportive team that thrives on real-time problem-solving, technology, and community service. Seneca provides free parking, tuition assistance, expert training, and real career advancement.
Key Responsibilities
Team Leadership: Supervise, coach, and mentor a team of Dispatchers and Video Surveillance AnalystsPerformance Management: Set and monitor operational targets (KPIs); provide regular feedback and support for dispatcher performanceQuality Assurance: Audit call logs, radio transmissions, and incident documentation for accuracy and service standardsIncident Support: Step in during high-demand periods or critical incidents, providing hands-on support and coordinationLiaison: Serve as the main contact for external agencies (police, fire, EMS) and internal campus partners regarding communicationsTraining & Development: Organize ongoing training, system upgrades, and process improvements for the SOC teamReporting: Prepare and submit daily, monthly, and annual performance reports; recommend operational improvementsPolicy Compliance: Ensure all dispatch and surveillance activities meet Seneca and legal standardsTechnology Management: Oversee use of security technology (CCTV, access control, incident management software) and recommend upgrades or improvementsTeam Culture: Build a positive, resilient, and high-performing SOC team through recognition, coaching, and open communicationQualifications
2+ years' experience in dispatch/security operationsSecurity License, First Aid/CPRPost-secondary education, APCO Certificate preferredLeadership experienceSuperior organizational, analytical, and people skillsWhy choose Paladin?
Opportunities for training and professional development Competitive salary and benefits package. Free Uniforms Security license reimbursement Dry cleaning & hemming/tailoring allowance Additional perks Work today, get paid today—daily pay availableCertification Requirements (All)
Management of Aggressive Behaviour (MOAB)
Use of Force in Class Training
Additional Information / Benefits
Paladin Security: Making the World a Safer and Friendlier Place because we CARE
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays
This job reports to the Client Service Manager
This is a Full-Time position
1st Shift, 2nd Shift, 3rd Shift, Day/ Afternoon & Night Rotation - 8 hours
Travel is not required
Number of Openings for this position: 1
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