Security Dispatcher

1 week ago


Markham, Ontario, Canada Paladin Security Full time


Overview

Job Skills / Requirements

Position: Security Dispatch
Site: Seneca Polytechnic - Newnham
City: North York, ON
Averaging Agreement: Overtime is ESA - Overtime after 44 hours

Status: Full-Time

Hours: 8 Hours - Day/ Afternoon/ Swing and Night Rotation

Week 1 - Days - Monday to Friday

Week 2 - Nights - Sunday Monday to Thursday

Week 3 - Swing - Sunday/ Monday/ Friday/ Saturday / / /

Week 4 - Afternoons -Tuesday to Friday / Saturday

Pay Rate: $ / an hour

Internal Posting Date: January 22, 2026

Internal Closing Date: January 29, 2026

External Closing Date: February 5, 2026

About Seneca Security At Seneca, our Security Operations Centre is the nerve center for campus safety—keeping our community connected, informed, and protected. As a Dispatcher, you'll be part of a supportive team that thrives on real-time problem-solving, technology, and community service. Seneca provides free parking, tuition assistance, expert training, and real career advancement.

Key Responsibilities

Team Leadership: Supervise, coach, and mentor a team of Dispatchers and Video Surveillance AnalystsPerformance Management: Set and monitor operational targets (KPIs); provide regular feedback and support for dispatcher performanceQuality Assurance: Audit call logs, radio transmissions, and incident documentation for accuracy and service standardsIncident Support: Step in during high-demand periods or critical incidents, providing hands-on support and coordinationLiaison: Serve as the main contact for external agencies (police, fire, EMS) and internal campus partners regarding communicationsTraining & Development: Organize ongoing training, system upgrades, and process improvements for the SOC teamReporting: Prepare and submit daily, monthly, and annual performance reports; recommend operational improvementsPolicy Compliance: Ensure all dispatch and surveillance activities meet Seneca and legal standardsTechnology Management: Oversee use of security technology (CCTV, access control, incident management software) and recommend upgrades or improvementsTeam Culture: Build a positive, resilient, and high-performing SOC team through recognition, coaching, and open communication

Qualifications

2+ years' experience in dispatch/security operationsSecurity License, First Aid/CPRPost-secondary education, APCO Certificate preferredLeadership experienceSuperior organizational, analytical, and people skills

Why choose Paladin?

Opportunities for training and professional development Competitive salary and benefits package. Free Uniforms  Security license reimbursement  Dry cleaning & hemming/tailoring allowance  Additional perks Work today, get paid today—daily pay available 

Certification Requirements (All)

Management of Aggressive Behaviour (MOAB)

Use of Force in Class Training



Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays



This job reports to the Client Service Manager

This is a Full-Time position
1st Shift, 2nd Shift, 3rd Shift, Day/ Afternoon & Night Rotation - 8 hours

Travel is not required

Number of Openings for this position: 1



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