Limousine Service Dispatcher

3 days ago

Markham, Ontario, Canada Cullitons Limousine Service Full time

Dispatcher/Customer Service

We are always seeking professional, detail oriented individuals to join our airline and limousine divisions.

Presently we are looking to fill a flexible Part Time or Full Time Dispatch/Customer Service position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Manage scheduled runs, unscheduled runs and schedule changes so that Chauffeurs arrive at their pick-up points on time.

· Locate and assign Chauffeurs, as needed, to cover unscheduled runs.

· Handle multiple phone lines in a calm, effective and professional manner.

· Arrange with other limousine companies, as needed, to cover runs which cannot be covered with the available company staff.

· Assist drivers to learn effective phone communication and help them to solve problems in completing the run, as scheduled.

· When speaking with clients and other businesses represent the company in a professional and courteous manner.

· Document, in the system, specific problems with Chauffeurs or specific problems with clients and e-mail the appropriate supervisor.

· Learn common destinations in the geographic area served by the company and become familiar with routes and traffic patterns.

· Create transportation reservations or provide backup to Reservations department as required.

· Seek supervision, from the appropriate authority, in carrying out assigned duties as specified.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty in an exemplary manner. The requirements listed below are representative of the minimum experience, knowledge, skills, or abilities required.

Special Attributes

Motivation to learn how to efficiently handle multiple e-mail and phone communications combined with effective problem solving.

Knowledge

Understanding the importance of clear, direct, precise and timely communication in carrying out Dispatch functions. Familiarity with the geographic area served by the company.

Understanding of Limo Connect* platform, Highly Desirable

Experience

Experience handling multiple phone lines in a busy environment. Typing or data entry experience.

Interpersonal Skills:

Ability to communicate calmly and clearly. Ability to respond effectively and courteously to client requests. Ability to provide direction to others in an assertive and professional manner.

Reasoning Ability

Ability to calmly apply common sense understanding to problem solving.

Additional Requirements

3 + years of Dispatch/Customer Service experience in passenger transportation required.

Wages and Job Details to be discussed upon interview.

For more information please check out our website at

To apply please send an updated resume, cover letter etc. No Phone Calls please

Work Remotely

  • Yes

Job Types: Full-time, Part-time, Permanent

Pay: from $20.00 per hour

Expected hours: 24 – 40 per week

Benefits:

  • Casual dress
  • Extended health care
  • Life insurance

Experience:

  • Dispatching: 3 years (preferred)

Shift availability:

  • Day Shift (preferred)
  • Night Shift (preferred)
  • Overnight Shift (preferred)

Work Location: In person

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