Registration Officer

Company Name:
Information Services Corporation

Information Services Corporation (ISC) is hiring one (1) Registration Officer on a temporary (up to 18 months), full time basis.
- About us:
- ISC (TSX:ISV) is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, to industry and to our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.- Position Summary- Reporting to the Operations Manager, Corporate Registry this position is responsible for the following responsibilities, including:
- Provides clear, competent answers and information to customers to assist them with filing and other activities related to the compliance of various pieces of legislation and associated regulations, including The Business Corporations Act, The Business Names Registration Act, The Non-Profit Corporations Act, 1995 and other various Acts.
- Provides written and verbal instructions and information to clients, legal representatives, paralegals, accountants, jurisdictional counterparts, and other government ministries and agencies, pertaining to the reasons for the return or rejection of documents, interpretation of legislation and policies and procedures.
- Completes investigation, analysis, and determines appropriate action to achieve alignment of extraprovincial entity information with the home jurisdiction.
- Researches, analyzes, and determines the appropriate action to ensure ongoing entity compliance with the various pieces of legislation and associated regulations.
- Researches errors contained in the database, examines the source of the error and determines the appropriate action to rectify the error, including making corrections to information contained in the Registry.
- Enters, retrieves, and updates data in the Corporate Register database.
- Position Requirements- A high school diploma, along with experience and training in customer service and office administration.
- General understanding of the various business entity types and their attributes that are contained within the Corporate Registry.
- Knowledge of investigation techniques and research methods as it relates to system issues and enhancements.
- Knowledge of Customer Service best practices and issue resolution techniques.
- Key Competencies- Communication - Communicates clearly, adapting communication style as necessary to meet the requirements of the audience and reiterates information to check for understanding.
- Customer Service Orientation - Customer experience is top of mind. Takes personal responsibility for providing excellent service quality and identifying areas for improvement and correcting problems promptly and effectively.
- Flexibility - Works creatively and exercises discretion within standard procedures, guidelines or practices to fit a specific situation, get the job done and to meet organizational objectives, ensuring that sound practice is followed.
- Results Driven - Makes every effort to meet goals and deadlines, including identifying new or different approaches to job area, developing knowledge and expertise.
- Concern For Order - Takes responsibility for the quality of their final work product. Reviews and double-checks the accuracy of information or work.
- Organizational Commitment - Sets an example for others and is recognized as someone who models the values and instils the values in others.
- Teamwork - Develops and maintains effective working relationships within and between teams.
- ISC offers a comprehensive benefit package, including pension, health benefits, and designated days off (DDOs). This position is an in-scope role, rated at SGEU Level 6 $26.00 - $31.62