Technical Support Representative

**Take your Career to the next Level with MEVOTECH.**

Mevotech is a trusted North American leader in the engineering and design of driveline, steering and suspension aftermarket auto parts. Fueled by innovation, our brands feature engineering improvements for maximum durability and performance, as well as time and labor-saving enhancements that drive bay efficiencies and increase shop revenues. Our in-house engineering team always has the Professional Technician in mind, and we are continuously optimizing part design for durability and ease of installation.

**Benefits and Perks**:

- Comprehensive benefit plan from day 1
- Good Life Fitness membership discount - Health/wellness are priority
- 6 Wellness days + 3 weeks vacation per year
- Employee Assistance Program
- Vision Care Reimbursement
- Parts discounts - Our vehicles need love too
- Access to training and career development through Mevo University
- Company BBQ’s and socials - We appreciate YOU
- Hybrid work arrangements

**About the role**:
**What you will be working on**:

- Resolve support issues in a prompt and efficient manner while escalating to the support manager, or technical team members when necessary.
- Follow established departmental procedures including call documentation, investigation, escalation, and resolution
- Follow up with customers to ensure issues have been resolved to their satisfaction
- Collaborate with various internal teams including Engineering and Quality
- Assist with special projects, trade shows and conventions as required

**What are we looking for?**
- 1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
- The ability to build and maintain relationships with internal and external customers
- Working knowledge of automotive suspension systems, chassis and steering components*
- Effective verbal and written communication skills
- Ability to work independently and multitask in a fast paced, high-activity environment
- Experience with Product Lifecycle Management software, ERP systems, technical references like All Data, Mitchell ProDemand and aftermarket parts catalogues is an asset
- Ability to read 2D and 3D automotive part drawings and blueprints
- Fluent in French or Spanish is an asset.

**Physical demands and working conditions**:

- Standard office setting
- 8:00am - 4:30pm
- Will be required to work on-site for first three months

**Diversity and Inclusion**:
Diversity at Mevotech means that as an organization we provide the opportunity to employ a diverse team of people reflective of the communities in which we operate.

Mevotech believes the diversity incorporates all of the elements which make individuals unique, and we celebrate the infinite differences. In other words, it is not just about gender, race, age, orientation and so forth. And most importantly its not about a policy statement on the wall or a statement in our corporate values.

For Mevotech it is about the evolution of our culture, and the invisible elements which suppress individuals diversity. Yes, it does involve making conscious and deliberate steps towards setting goals and strategies which identify and target the internal gaps. At Mevotech our culture has been founded on diversity and inclusion. It’s about engaging different points of view from those that make up our community demographics. It’s about listening to different perspectives and including those perspectives in our organizational DNA.

**Accessibility Accommodations**:
Mevotech provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

LI-Hybrid

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