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Technical Support Representative

3 weeks ago

North York, Canada Carry Telecom Inc Full time

A Technical Support Representative, will be the first line of contact for any issues regarding our customers internet related issues. For example slow speed, no internet and also help with setting up the modems we provide if they need assistance.
- Manage large amounts of inbound calls in a timely manner.
- Manage out bound calls as well
- Identify client's internet issues, clarify required information, and administer solutions by guiding through step-by-step process.
- Record and enter call activities into a computer information system software.
- Provide network support and resolve problems to the end user satisfaction.
- Collaborate with call center colleagues to follow up with clients to ensure issue has been resolved.
- Report Level 2 and 3 IT issues to the Manager for escalation.
- Must have availability to work various shifts influenced by current business needs.
- Perform other duties as assigned.

**Skills and Requirement**:

- Fluent in English
- Fluent in French would be an asset
- Diploma in network engineering, computer science or related field is preferred; equivalent experience considered
- Technical knowledge is an asset

**Salary**: $17.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift

Supplemental pay types:

- Commission pay

Work Location: One location