Service Writer
2 weeks ago
**Job Overview**
**Duties**
- Greet customers promptly and professionally, determining their service needs.
- Document customer concerns and vehicle issues accurately for the service team.
- Provide detailed explanations of repair services, including necessary maintenance and potential upselling opportunities.
- Collaborate with mechanics to ensure timely and accurate completion of services.
- Handle cash transactions and maintain accurate records of payments.
- Follow up with customers regarding service status and ensure they are informed throughout the process.
- Maintain a clean and organized workspace, adhering to dealership policies and procedures.
**Experience**
- Previous experience as a Service Writer or in a similar role within an automotive dealership is preferred.
- Strong mechanical knowledge to effectively communicate technical information to customers.
- Proven sales skills with the ability to upsell services based on customer needs.
- Excellent customer service skills, demonstrating patience and professionalism in all interactions.
- Familiarity with cash handling procedures is essential.
- A background in automotive repair or mechanics is highly desirable.
Join us in providing exceptional service to our valued customers while advancing your career in the automotive industry
**Job Types**: Full-time, Permanent
Pay: $15.88-$27.76 per hour
Expected hours: 42.5 per week
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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