Service Writer

4 days ago

Calgary, Canada POLAR MOBILITY RESEARCH LTD Full time

**Service Writer Job Description**

**OVERVIEW**:

- Following direction of Service Supervisor/Manager and Branch/Division Manager.
- Managing Customer Relations, answering phones in a polite, timely manner.
- Manage maintain and schedule customer jobs.
- Identify, evaluate and manage cost savings for office supplies.
- Ensure compliance with company and industry policies and procedures.
- Increase the overall productivity of the branch by projecting a positive upbeat attitude, especially when dealing with customers.
- Maintain fruitful relationships with current customers and establish good relationships with new ones.
- Maintain and submit warranty claims. Keep track of and record of warranty parts.
- Responsible for overall housekeeping of office area and customer washrooms.
- Reports to the Service Supervisor/Manager and/or Branch/Division Manager.

**ROLE**:

- Support Staff for Service, Sales and Division/Branch Manager.
- Work with and supports Service Manager to:

- Service writing and checking in customers.
- Invoicing and Parts Accounting for Service Vehicles.
- Purchase safety supplies for service vehicles and shop.
- Work with and supports Parts Manager to:

- Order, Receive and Sell Parts.
- Help maintain proper inventory levels based on history and parts forecasts.
- Work with and supports Sales Department to:

- Maintain relationship with current customers.
- Promote Polar parts and service.
- Increase customer base.
- Works with and supports Office Support Staff
- Invoicing.
- Customer Greeting (Phone and Walk In).
- Office Cleanliness, Washroom, Customer Lounge, Staff Room.

**COMPETENCIES**:

- Pleasurable personality to deal with customers.
- Willingness to go the extra mile and communicate with customers and management.
- Computer skills such as Microsoft Word, Excel etc.
- Ability to provide support for Service Supervisors/Managers.

**SUMMARY**:
The most important role of the Service Writer is to greet and check in customers on a daily basis. Management and tracking of warranty parts as well as supporting Service Supervisor/Manager daily. The Service Writer communicates with customers and must place a high importance on customer service and listening to and communicating the customers needs to Service Staff/Management.

Pay: $17.00-$23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Calgary, AB T2C 5K2: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)

Work Location: In person

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