Service Writer, Crane Service

**Job description**

Kristian Electric is a strong family business, founded in 1964, providing the best and most trusted service, parts, sales, and rentals of electric overhead cranes, welding equipment, hoists, and material handling equipment. Reaching across Alberta, Saskatchewan, and many other provinces, KEL leads the industry and continues to grow every day. We are always excited to welcome passionate, hard-working individuals to our growing company - your growth and development is the sum of our success

**Position**: Service Writer, Crane Service

**Location**: Calgary

Kristian Electric is looking for a Service Writer, Crane Service, to join our Calgary branch. As the Service Writer, you will manage all aspects of incoming customer requests and inquiries, booking and scheduling of service and inspections, estimating costs for services and repairs, and maintain a professional level of customer communication and satisfaction. Knowledge of crane parts, hoists, services, and warranties is an asset, and will be learned on the job.

**Key Responsibilities**:

- Service booking and planning work orders
- Adjusting repair orders to reflect any changes or additions to the required work and labor
- Maintain constant communication with the Crane Service Supervisor and Crane Service Technicians on all job progress
- Using Foundation for opening work orders, pricing, and typing reports for customers
- Communicating with customers for all estimates, orders, updates, and billing information
- Sourcing operating service and parts manuals for equipment repair
- Close work order and invoice customers when the job is complete
- Ensure completion of all required documentation at the end of a job. Once complete, scanning, and digitizing documentation.
- Work with the Purchaser to prepare work orders that require approved parts ordered in
- Submitting warranty claims and RMA’s to manufacturers from start to finish
- Directing and providing safety documentation as needed

**Educational Requirements**:

- High school diploma or GED equivalent

**Experience and Qualifications Required**:

- Minimum 2 years of Service Writing and/or Estimating experience in an industrial service organization
- Part sourcing experience is an asset
- 2 years of customer service and/or administrative experience
- Experience with Foundation 3000 is an asset
- A valid non graduated driver’s license and a 3 year minimum driver’s abstract, evidencing a clean driving record are an asset.

**Core Competencies**:

- Ability to interact with customers, business associates, and co-workers in a courteous and professional manner
- Mechanically/Electrically inclined, knowledge of overhead cranes, hoists and material handling equipment is an asset.
- Attention to details and very well-organized
- Strong written and verbal communication skills
- Punctual, reliable, and good attendance
- Ability to handle stress in a positive manner
- Positive attitude towards learning and difficult situations
- Ability to work in a fast-paced work environment
- Ability to function as part of a team and to request and accept direction as required
- Safety awareness

**Working Conditions**:

- Shop environment
- May require steel toed footwear
- Eye protection is provided

**What We Offer**:

- Competitive wages
- Health & Dental benefits
- Company pension plan
- Friendly work environment

**Why join the Kristian Electric team**:
We are excited to grow - hopefully you can grow with us

Kristian Electric Ltd. is located at 4215 64th Ave SE Calgary, AB.
Hours of operation are 8:00am to 4:30pm, Monday to Friday.
Some overtime may be required.

**Job Types**: Full-time, Permanent

Pay: $22.00-$25.00 per hour

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Life insurance

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- How many years of part sourcing do you have?

**Experience**:

- service advisor: 1 year (required)
- customer service: 1 year (required)

Work Location: In person

Pay: $22.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 1 year (required)
- Service Writing: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person