Business Development Manager

7 days ago

Waterloo, Canada opentext Full time

**OPENTEXT - THE INFORMATION COMPANY**

Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.

The Opportunity:
The Manager, Maintenance Renewals role is a Customer Support function that requires experience in managing a software maintenance renewals business. The primary responsibility is to develop a long-term relationship with existing customers and maintain a high renewal rate and consistent maintenance revenue. This individual will be expected to effectively manage a team of Renewals Specialists to ensure they meet quarterly revenue targets. The role involves a focus on customer satisfaction and will require regular site visits working alongside Sales and Services to maintain a positive customer relationship.

What you will be doing:

- Successful operation of a strong renewal team to achieve targeted on-time renewal rate and revenue targets
- Support the Sales organizations with business analytics to aide in decision making process related to service contract negotiation
- Participate in customer contract negotiations to provide commercial support and address any Customer Support issues
- Work through escalated issues and liaise with a variety of internal teams including, Sales, Services and Finance to provide a route of escalation to resolve Customer Support issues
- Preparation and presentation of management reports
- Evaluate and propose system improvements to drive efficiencies and shorten the contract renewal process; lead or support implementation as required
- Identify areas for process or service improvements; contribute to creation of business requirements for resolution; lead or support implementation as required

What does it take?
- 3 -5 years’ experience working directly with Software Renewals in a leadership role
- Bachelor's degree or equivalent working experience
- Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
- Familiarity with contract creation and execution in a Service Delivery environment and experience with contract terms and documents
Strong desire in establishing and maintaining exceptional relationships with clients
- Strong organizational, planning, and prioritization skills are required
- Goal-oriented, positive, a self-starter, with strong and analytical skills
- Track record of autonomy, ownership and execution

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