Moa/ Medical Office Assistant

**Cumberland Village Health Care** is a new family practice clinic located in Cumberland BC. We have seven amazing Nurse Practitioners and three full-time MOAs. As a Primary Care Network (PCN) clinic, we also have a full-time RN, part-time social worker, part-time mental health counselor and part-time dietician.

We are now looking for a fourth MOA for five days (up to 40 hours) per week (Monday to Friday) to support our busy and growing practice.

**Qualifications**
- minimum one (1) year experience working in a healthcare office/ clinic setting
- MOA certificate or a combination of relevant work experience and education
- proficiency with computers, common software (MS365, Adobe) and standard office equipment
- ability to remain calm when dealing with conflict/ difficult patients
- ability to effectively prioritize tasks and manage a multi-line phone system
- specific medical office skills are strongly desired, but we are willing to train the right person who demonstrates exceptional interpersonal skills and the desire to grow in the role

**Characteristics & Attributes**
- friendly, kind and compassionate
- dependable
- ability to take direction and willingness to learn
- excellent listening, comprehension and communication skills
- cooperative
- thorough and detail-oriented
- ability to take initiative and work with mínimal supervision
- solutions-oriented

**Duties**
- Patient Care_
- coordinates patient care by scheduling appointments, greeting and checking in patients and escorting patients to exam rooms
- assists new patients with registration paperwork (medical history, consent forms etc.)
- ensures patient confidentiality at all times whether speaking to patients in person or on the phone, discussing patient care with colleagues, or accessing confidential documents.
- Practitioner Support_
- fulfills practitioner requests promptly
- ensures exam rooms are clean, sanitized and ready for each new patient
- ensures exam rooms are stocked with necessary supplies at all times
- maintains appointment schedules for all practitioners (including allied health providers)
- regularly reviews practitioner schedules to check for errors and issues so they can be corrected in advance
- Communications_
- reviews incoming faxes throughout the day and assigns them to the appropriate provider(s)
- fills out all patient/ practitioner forms with accuracy and attention to detail
- communicates and cooperates with other healthcare facilities as needed
- Patient Charts_
- creates and maintains patient charts in the EMR with accuracy, attention to detail and in the correct format
- scans and uploads patient documents into the EMR in a timely manner
- corrects any errors or inconsistencies in patient data whenever noticed in the EMR
- Billing and Payments_
- processes payments with POS system when required and completes recordkeeping with accuracy
- Patient Procedures _
- measures patients' height, weight and blood pressure as well as performs urinalyses as needed and documents findings in the EMR
- prepares lab specimens according to requirements and coordinates lab pickups
- sets up exam rooms for procedures in advance
- Miscellaneous_
- completes instrument sterilization according to clinic guidelines
- performs all other related administrative tasks as required

CVHC thanks all applicants; however only shortlisted applicants will be contacted.

**Job Types**: Full-time, Permanent

Pay: From $21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- No weekends

**Experience**:

- Medical Office: 1 year (required)

Work Location: In person