Manager of Housing Operations

Manager of Housing Operations

Oshkâyak Dibinawaang Transitional Housing Services

1 Full Time Vacancy

SUMMARY:
The Manager of Housing Operations
(MHO) is responsible for the efficient and effective day-to-day operations of Oshkâyak Dibinawaang (Youn Person in Shelter from the Wind) Transitional Housing Services including supervising a team of housing staff. They will play an integral role in contributing to and executing the strategic direction by providing oversight of services, the facility and programs using a youth centered and harm reduction approach.

This position supports the Director of Housing in hiring and training of new staff members, and in leading the overall management of staff and housing operations. The Manager of Housing Operations must possess the ability to supervise and motivate a team to achieve and exceed their goals, and be able to delegate, set expectations, and monitor progress of all direct reports. The MHO is further responsible for administration, health and safety, and for coordination of services among partnering agencies related to Oshkâyak Dibinawaang.

This position will require shift-work including evening and occasional weekend hours, as well as being on call for emergency response.

QUALIFICATIONS:

- Preferred Community College Diploma, University Degree or equivalent in Social Service field with a minimum of a minimum of 5 years relevant work experience and/ or supervisory experienc
- Transitional Housing Operations experience or Shelter experience and knowledge of critical housing programs to support youth homeless challenges.
- Experience in supervising employees and ability to delegate tasks.
- Experience monitoring operational budgets and ability to meet deadlines.
- Knowledge of and experience in staff recruitment, orientation, performance management, employee relations and communications.
- Knowledge of Occupational Health & Safety, and knowledge of applicable legislation.
- Progressive understanding of persistent mental illness, addictions and other challenges and how these issues impact overall health, wellbeing, and quality of life.
- Excellent ability to deal professionally, effectively and non-judgementally with a broad range of personalities, needs, cultures and abilities.
- Understanding of the intergenerational trauma that occurs as a result of colonization, Residential Schools, Sixties Scoop, and other oppressive systems as well as the history of Indigenous peoples in Canada.
- Proven work experience in managing crisis support and ability to mediate conflict; familiarity with suicide/risk assessment and crisis support services.
- Demonstrated ability to develop and maintain strong relationships with key transitional housing partners and TBIFC.
- Ability to work independently and collaboratively as part of a team.
- High level of administrative skills including data management and personnel management.
- Models’ appropriate communication with staff; ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Excellent conflict mediation and interpersonal skills.
- Ability to work flexible hours; including evenings and weekends.
- Current First Aid / CPR Certificate and Safe Food Handling certification is an asset.
- Must have a valid Ontario Driver’s License and reliable transportation. A satisfactory Vulnerable Sector Clearance is a condition of employment.

CORE COMPETENCIES:

- Inter-Cultural Competency Informed - Able to incorporate a personal responsibility to increase sensitivity, awareness and implementation of TBIFC’s cultural teachings and organizational practices in both professional conduct and work-related deliverables. Ideally carries traditional knowledge and understands the history of Indigenous people and is considered to be of Good Mind.
- Trauma-Based Practice Informed - Able to incorporate a trauma-informed approach to recognize and respond to all forms of trauma and the necessity of supporting Indigenous people in a culture of tradition and safety in their healing journey.
- Leadership and Management Competency - Able to incorporate a respectful and positive approach to leadership and management including a focus on the following competencies: Accountability; Coaching; Communication; Conflict Management; Continuous Improvement; Health and Safety Leadership; Managing Performance; Professionalism; Resource and Fiscal Management; Results Orientation; and Strategic Thinking.

Deadline Date: June 6, 2025

**Salary**: $85,500 per annum

Please submit cover letter and resume with three (3) references to:
Attention: Hiring Committee

Thunder Bay Indigenous Friendship Centre

401 N Cumberland Street Thunder Bay, ON P7A 4P7

The Thunder Bay Indigenous Friendship Centre is an equal opportunity employer. Reasonable accommodations are available upon request for all parts of the recruitment process.

Miigwetch to all who apply, however, only applicants selected for an interview will be contacted