Business Operations Coordinator

**Who are we?**

The Ballad team is comprised of business professionals, strengthening the communities in which we live and work. Our diverse team brings a wealth of knowledge, experience, and creativity to each project we undertake We provide services related to training, business planning, government relations, Indigenous engagement, and community development. Ballad ensures that the work we undertake has meaningful impact, ALWAYS.

The Ballad team is growing and agile organization, with experience working with Indigenous organizations, academic institutions, communities, municipalities, Industry, and public sector organizations. We take pride in build lasting and collaborative relationships with our clients across Canada.

Our training programs have built capacity in diverse areas including entrepreneurship, insurance, information and computer technology, construction, French language acquisition, hospitality, supply chain management, and more. We have delivered unique training programs for a variety of organizations, Indigenous Communities and on behalf of the Ministry of Labour & Immigration and Ministry of Community & Social Services and Employment and Social Development Canada.

Ballad has a strategic partnership with Cascade Projects Ltd., an Indigenous-owned and controlled company based in Calgary. Through this strategic partnership Ballad and Cascade work collaboratively as a united team to assist Industry with Indigenous engagement, cultural awareness training, and economic inclusion advisory.

**What is the Opportunity?**

Ballad is hiring a Business Operations Coordinator to be the key player responsible for streamlining our business operations that set us up for continued growth. This role consists of observing, reviewing, and analyzing processes to identify inefficiencies and areas where improvements could be made. You’ll be a great fit for this role if the idea of developing tools to monitor all aspects of the business operations excites you, because it excites us too We are looking for a person who can provide business intelligence to key stakeholders and is unafraid to bring new and creative ideas forward.

This person would work alongside the Manager of Strategy & Operations to help establish the operating cadence for the entire organization. The Business Operations Coordinator would lead key projects pertaining to operational improvements focused on helping Ballad on the most critical issues. This includes collaborating with cross-functional stakeholders across the organization to build scalable administrative processes and solutions.

**Duties**
- **Strategic Operations** - Be a big picture thinker with an ability to understand, communicate and monitor our vision and strategic corporate goals.
- **Day-to-Day Operations** - Contribute to the day-day operations of Ballad by assisting all line of business with the development of procedures, negotiating contracts, and sourcing solutions to ensure Ballad can run consistently and is set up for long-term growth.
- **Talent Manager** - Lead a small team of administrators. Communicate clear performance expectations for staff. Remove barriers to staff achieving goals. Leverages capabilities of staff and creates an environment where diverse ideas, perspectives, and achievements are recognized, rewarded, and celebrated.

**Experience**

The position requires the following skills, experiences and abilities:

- Essential:_
- A post-secondary degree in business, Supple Chain or equivalent.
- Strong understanding of data and financial analysis tools (MS Excel or similar), techniques (qualitative, quantitative, coding, cross-tabbing), and visualization (Tableau or similar).
- Proficient writing skills acquired through academic and/or professional experience and demonstrated in a writing sample.
- Experience working with online survey or engagement platforms such as Survey Monkey, Bang the Table, and/or Civil Space.
- Assets:_
- Understanding of Indigenous Peoples, protocols, and history or willingness to pursue cultural awareness education to that end.
- Comfortable working with Adobe InDesign, Canva, KeyNote and/or similar.
- Valid driver’s license.

**What does Ballad offer you?**

At Ballad we live by our ACE values, we are Accountable, Collaborative and Entrepreneurial. You will work alongside dedicated team members with a passion for empowering the clients with whom we work, solving diverse client challenges, and implementing new ideas. If you want to make an IMPACT you have found the right company.

Through our employee volunteer days and community investment program, team members can support the causes and communities that are important to them.

We provide full competitive benefits upon successful completion of a probationary period, and competitive compensation is commensurate upon experience.