Clinic Receptionist

4 days ago

Toronto, Canada WELL Health Technologies Corp Full time

**Narrative**: Clinic Receptionist is a front-line position critical to the communications within MCI. The Clinic Receptionist, in most cases, is the individual with whom you communicate when first contacting MCI Physiotherapy. The Clinic Receptionist provides clerical and administrative support, either as part of a team or individually. They may also take ownership of specific projects. The Clinic Receptionist provides high quality reception services to the physiotherapist's and Massage Therapist's patients in a caring manner and maintains confidentiality of all information.

**Prerequisite**: the Clinic Receptionist requires a minimum of a high school diploma, excellent customer service and interpersonal skills, able to communicate effectively with a variety of people who may be worried, frustrated or angry. Proficient in use of keyboard and Windows operating system. They must also have good listening and clear verbal communication skills. Previous experience in a physiotherapy or medical practice environment, EMR and understanding of medical terminology is desirable.

**Reporting directly to the Clinic Manager with a dotted line to the Administration Supervisor or Clinic Administrator, the Clinic Reception responsibilities generally include, but are not limited to the following**:

- Greet patients and liaise with patients and their families in a compassionate manner
- Answer incoming calls in a courteous and professional manner within 3 rings
- Receive and convey messages in writing, verbally and electronically
- Book appointments
- Call and confirm booked appointments as necessary
- Create invoices and collect payments
- Direct Billing to insurance companies
- Follow patient intake procedures for Private, MVA and WSIB patients
- Prepare documents for mail-out
- Complete/type documents as required with a high level of accuracy
- Scan, Fax and File documents
- Help prepare patient files for transfer
- Operate all aspects of Electronic Fund collections
- Assume administrator responsibilities as assigned during administrator absence
- Contribute equitably to maintaining the cleanliness of the practice
- Maintain company dress and appearance standards
- Ensure compliance to Health & Safety regulations and standards
- Perform laundry as needed
- Attend staff meeting when required

Saturdays 9:00am-3:00pm

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