Physio Clinic Receptionist

Physio Clinic Receptionist - TechWell Clinic (Opening Soon) Job Title: Experienced Receptionist (Insurance & Billing Specialist) Location: North York, Ontario Employment Type: Part-time and Full time options Start Date: Early 2026 (Pre-opening training and setup involvement encouraged) About TechWell Clinic TechWell Clinic is a new, modern multidisciplinary physiotherapy and massage therapy clinic opening soon in North York, with a primary focus on sports injuries, rehabilitation, and performance optimization. We are building a client-centered practice that delivers exceptional care in a welcoming, professional environment. As part of our founding team, you will play a pivotal role in creating smooth operations, outstanding patient experiences, and efficient administrative systems from day one. The Role We are seeking an experienced and highly organized Receptionist with proven expertise in handling insurance billing and claims for physiotherapy and massage therapy services. This front-line position combines exceptional customer service with strong administrative and insurance-processing skills. You will be the first point of contact for our clients and the backbone of our billing operations, ensuring accurate and timely reimbursement while maintaining a warm, professional clinic atmosphere. Key Responsibilities Greet patients warmly, manage check-in/check-out, schedule appointments, and handle phone/email inquiries with professionalism and empathy. Expertly manage direct billing and claims submission for major insurance providers (e.g., motor vehicle accident (MVA), WSIB, extended health benefits from Sun Life, Manulife, Great-West Life, Green Shield, etc.). Verify patient insurance coverage, explain benefits and co-payments, obtain pre-authorizations when required, and follow up on outstanding claims. Process payments (cash, credit, debit, direct billing), issue receipts, and reconcile daily transactions. Maintain accurate patient records and ensure compliance with PHIPA and clinic privacy policies. Use clinic management software proficiently for scheduling, charting, billing, and reporting. Coordinate with physiotherapists and massage therapists on patient flow, treatment plans, and administrative needs. Assist with inventory management, ordering supplies, and general clinic organization. Contribute to clinic setup and process development during the pre-opening phase (e.g., insurance protocols, patient intake forms). Handle administrative tasks such as filing, scanning, correspondence, and basic marketing support (e.g., social media scheduling, patient reminders). Qualifications and Requirements Minimum 5 years of experience as a receptionist in a physiotherapy clinic. Demonstrated expertise in physiotherapy/massage therapy insurance billing and claims processing in Ontario (MVA, WSIB, private extended health plans). In-depth knowledge of HCAI (Health Claims for Auto Insurance) submission and WSIB reporting is a strong asset. Proficiency with clinic management software. Excellent customer service skills with a friendly, calm, and professional demeanor—even during busy periods. Superior organizational and multitasking abilities; attention to detail is essential for accurate billing. Strong computer skills (Microsoft Office/Google Workspace, email, basic troubleshooting). Ability to work independently and collaboratively in a startup environment. Availability for flexible hours, including some evenings and weekends as the clinic grows. Certification or coursework in medical office administration or billing is an asset. What We Offer Salary commensurate with experience. Opportunity to grow with a new clinic and take on increased responsibilities. Supportive team environment with direct collaboration alongside clinicians. If you are an outstanding receptionist with deep expertise in physiotherapy insurance processes, exceptional organizational skills, and a genuine passion for helping patients navigate their care, we want you on our founding team Help us make TechWell Clinic the most welcoming and efficiently run sports rehabilitation centre in North York. How to Apply Please submit your resume to We thank all applicants for their interest; only those selected for an interview will be contacted. Job Type: Part-time Pay: $17.20-$22.00 per hour Work Location: In person