Fixed Operations Manager

7 days ago

Moncton, Canada Lounsbury Heavy-Duty Truck Full time

**The Opportunity**:
**Lounsbury Heavy-Duty Truck Centre** in **Moncton** is looking for a **Fixed Operations Manager** to oversee the Service and Parts departments of our Moncton and Fredericton locations.

**Responsibilities**:

- Develop new business strategies in the parts and service departments to improve corporate performance.
- Manage departmental expenses for parts and service departments.
- Monitor departmental performance against goals to ensure that progress is being made.
- Work on process improvement projects to ensure good processes and communications are being achieved between departments.
- Assist with recruitment, hiring, and performance management.
- Occasionally, handle escalated customer inquiries.
- Measure and monitor key customer service areas, including call handling, repair turnaround time, first time completions, work order aging, days to first visit, and customer satisfaction.
- Manage annual inventory counts.

**Qualifications**:

- Post-secondary education in a relevant field is preferred.
- Previous management experience in a technical environment would be an asset.
- Effective leadership skills, with a strong focus on operations and business processes.
- Able to identify key issues; creatively and strategically overcome internal challenges or obstacles.
- A clear and solid understanding of personnel policies, practices, procedures, and other operational issues faced by the organization.
- Effective attention to detail and a high degree of accuracy.
- Sound analytical thinking, planning, prioritization, and execution skills.
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
- Must be computer literature. Preference will be given to those who have a working knowledge of the CDK platform and/or OEM platforms.

**Why work with us?**:
**Lounsbury Heavy-Duty Truck Centre** is committed to investing in our employees through training programs and a great work environment, plus:

- Competitive Wages
- Benefit Plan
- Pension Plan
- Employee discounts on cars and furniture

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