Operations Manager
1 week ago
**Overview**
**Duties**
- Oversee daily courier and logistics operations, including route planning, driver scheduling, and delivery performance.
- Lead, train, and manage a team of drivers, dispatchers, and warehouse personnel to maintain service excellence.
- Monitor key performance indicators (KPIs) such as on-time delivery rates, route efficiency, and cost per delivery.
- Ensure compliance with transportation regulations, safety standards, and company policies.
- Develop and implement operational procedures to improve productivity and customer satisfaction.
- Coordinate with clients, partners, and customer service teams to resolve issues and maintain high service levels.
- Manage fleet maintenance schedules and vehicle utilization.
- Analyze delivery data and trends to optimize operations and reduce operational costs.
- Support strategic growth initiatives, including territory expansion, service enhancements, and new customer onboarding.
- Report regularly on operational performance and recommend improvements to senior leadership.
**Requirements**:
- Proven experience (3+ years) in logistics, courier, or transportation operations management.
- Strong leadership and team management skills.
- Excellent organizational and problem-solving abilities.
- Familiarity with route optimization software, fleet tracking systems, and logistics platforms.
- Solid understanding of transportation laws, vehicle safety, and compliance standards.
- Effective communication and interpersonal skills.
- Ability to thrive in a fast-paced, deadline-driven environment.
- Proficient in Microsoft Office Suite and logistics management software.
**Preferred Qualifications**:
- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Experience with same-day or last-mile delivery operations.
- Lean or Six Sigma certification is a plus.
- Bilingual is a plus.
Pay: $50,000.00-$75,000.00 per year
Additional pay:
- Bonus pay
Schedule:
- 12 hour shift
- Monday to Friday
- Weekends as needed
Work Location: Hybrid remote in Moncton, NB E1C 2T3
Application deadline: 2025-08-11
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