Service Operations Manager

6 days ago

North York, Canada Genrep LtdLtee Full time

The **Service Operations, Manager** has the responsibility of leading Genrep’s Service business from an administrative standpoint. Working with the Service team, the **Service Operations, Manager**will ensure the day to day operations of the Service Administrations team is executed following required process’ and guidelines. This includes ensuring proper order management and scheduling, Job execution and scheduling, job profitability review and costs analysis.

Working with the Field Service Supervisors, ensure that the Service’s are being provided as agreed, quoted or contracted, including ensuring schedules and deliverables are met, Health and Safety Policies are followed and required documentation is being completed. The Service Operations, Manager will ensure processes and policies within the service business are adhered to ensure growth, profitability and market leading WOW customer service.

**Main Responsibilities**:

- Assist with the Management of the Service budget including capital expenditures and training
- Ensure the profitability of the Service business by ensuring efficient execution of service process
- Track key metrics for monitoring the Service business including:

- Quote turn time
- Technician efficiency
- Contract execution (did we perform required service per schedule)
- Customer satisfaction
- Technician training and certification
- E-call response time
- Assist with the development of capital strategies including vehicles, trailers, load banks and other tools
- Lead a best in class service operations team
- Work with the sales and contracts team to grow Genrep’s Service business
- Ensure shop equipment and work vehicles are maintained for correct operation and safety.
- Ensure Genrep’s policy and procedures are observed and updated as required.
- Lead procurement and warehouse teams to develop supply chain strategies to support the business needs including Kanban programs and Truck Stock
- Maintain familiarity with a relevant codes and regulations (CSA-282, TSSA, B139, etc.),
- Role is the business leader for the Service Administration business. Technical leadership is provided by the Field Service Supervisors
- Identify employee training requirements and make training arrangements as required.
- Working with the Field Service Supervisors, development of a formal technician training/evaluation program.
- Review job profitability
- Other duties as required.

**Desired Skill, Knowledge, and Experience**:

- Post‐secondary education in Business or Engineering
- 5+ years of experience in field service, maintenance, property management and/or heavy equipment
- 5+ years of experience in Management
- Familiarity with generators, engines, and their associated parts
- Working knowledge of CSA rules and regulations
- Ability to maintain confidentiality at all times
- Fluency, both written and oral, in English

**Job Types**: Full-time, Permanent

Additional pay:

- Commission pay

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

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