Manager, Operations and Integrated Services

Job Title:
**Manager, Operations and Integrated Services**

Employment terms:
Permanent Full Time (35 hours/week), role is contingent upon ongoing funding; evening and weekend hours can be expected.

Salary range:
$88,600 to $106,300 per year plus extended health benefits and HOOPP pension plan.

Expected start date:
ASAP

Number of positions:
1-2

Reporting to:
Director of Community Health or designate

Locations:
Fairview Health Centre at 5 Fairview Drive,

Flemingdon Health Centre at 10 Gateway Blvd

Health Access Thorncliffe Park (HATP) at 45 Overlea Blvd

And location in community as needed.

Application deadline:
Open until filled

Application Process:
Please include a cover letter and resume in a single file.

**Background**:Flemingdon Health Centre (FHC) is an engaged and involved member of some of Toronto’s most dynamic neighborhoods; Flemingdon Park, Fairview and Thorncliffe Park. FHC is a registered charity and an incorporated not-for-profit Community Health Centre (CHC), with a vision of Strong Healthy Communities. Across our three sites and in community, we provide a range of health-related services based on the social determinants of health with extensive community engagement.

At FHC, we believe that health is much more than just the absence of disease. Our approach to community health encompasses the social determinants of health which includes education, employment, isolation, food security and social supports, and utilizes a community development model to promote health, prevent disease, and strengthen community capacity. We value health equity, inclusion, community engagement, accountability & transparency, excellence and collaboration & partnerships.

FHC is a proud partner of both North York Toronto Health Partners (NYTHP) Ontario Health Team and East Toronto Health Partners (ETHP) Ontario Health Team. These two OHTs are leading integrated care across sub-sections of our geographies.

**Position Summary**:
The Manager, Operations and Integrated Services will provide operational management of an integrated health and community service initiative - the Primary Care Action Team (PCAT) program. Reporting to the Director of Community Health or designate and working collaboratively with stakeholders across Flemingdon Health Centre, Ontario Health Teams and Primary Care Networks, the Manager will ensure the development and implementation of a high quality, integrated, interdisciplinary primary health care program. This position includes integration leadership, such as stakeholder management and system level strategy, operations leadership, such as project management and budget monitoring, with implementation services leadership, such as program delivery and managing staff.

**Key Responsibilities**:
**Project Planning & Execution**
- Develop and design the PCAT program and oversee detailed project plans, timelines, and progress tracking.
- Lead PCAT project team meetings, stakeholder sessions, and working groups.
- Monitor PCAT project progress against goals, adjusting plans as needed.
- Lead the development of robust program reporting frameworks to monitor progress, evaluate outcomes, and ensure accountability across all initiatives. This includes the use of performance indicators that reflect both clinical and community impact.
- Champion data sharing and digital integration, working closely with internal teams and partners to streamline information flow, support digital health tools, and enable real-time access to data that informs care planning and system improvement.

**Stakeholder Engagement & Communication**
- Facilitate communication across internal and external partners, ensuring all stakeholders are aligned and informed.
- Champion a co-design approach by involving clients, families, and frontline providers in planning and evaluation.
- Prepare PCAT presentations, reports, and project updates for leadership and working groups.

**Program Implementation**
- Lead the planning and implementation of the Primary Care Action Team Program
- Develop integrated primary care programs in community
- Develop partnerships with other primary and community care partners
- Monitor program budgets

**People Management**
- Hire and supervise primary care staff including nurse practitioners, nurses, social workers, community health workers and community ambassadors
- Work within FHC’s Collective Agreement

**Change Management & Quality Improvement**
- Support change management activities including training coordination, communications, and feedback loops.
- Track outcomes and assist with evaluation efforts related to project deliverables.

**Risk and Issue Management**
- Identify potential project risks and escalate them appropriately.
- Recommend mitigation strategies and support problem-solving efforts within the project team.

**Qualifications & Experience**:

- Bachelor's degree in health administration, Public Health, Business Administration, or related field.
- Project Management Certification (P