Operations Manager

Who We Are
Did you know 85% of all têxtiles end up in a landfill despite 95% being fully recyclable? Currently, there are approximately 500 million pounds of têxtiles sitting in Canadian landfills. Textile puts tremendous strain on our environment. Recycling Rewards is an innovative collection service that serves as the important link between those wishing to part with unwanted, reusable goods and those in need of them. Recycling Rewards is a for-profit Canadian recycling company operating in the province of Ontario. Established in 2005, we have been setting the standard in the recycling industry for the collection and recycling of clothing, toys, books, small appliances, and other unwanted items. We are proud to promote a greener earth by providing quick and easy solutions to têxtile recycling while supporting charities. We believe “Recycle + Reuse = Rewards”.
At Recycling Rewards, you'll be serving the community by helping them lead a more sustainable lifestyle. A place with unlimited opportunities to learn and grow while unleashing your highest potential each day. You'll be part of a “people and customer first” culture; a workplace that is fun, fast paced, collaborative, diverse and inclusive. We provide a productive work environment, where every perspective is valued. Recycling Rewards also takes a holistic approach for providing great benefits and rewarding employees.
Who You Are
The Role
As an Operations Manager, you are at the forefront of ensuring the seamless functioning of the organization. Your role involves overseeing day-to-day operations, implementing efficient processes, and managing resources to optimize productivity. Collaborating with various departments, you identify areas for improvement and implement strategies to enhance operational efficiency. From budget management to personnel coordination, your responsibilities span a wide spectrum, aiming to achieve organizational objectives and maintain high standards of performance. Your leadership and strategic vision play a pivotal role in fostering a positive work environment and contributing to the overall success of the company.

**Responsibilities**:
Leadership
- Responsible for overseeing the delivery of inventory, collection bin operations and logistics of Recycling Rewards.
- Work with Director of operation to develop cost -reducing strategies and improvements for efficiency.
- Oversee and manage logistics processes, collection bin budgets, delivery of inventory, Warehouse process improvement.
- Facilitate the training of new drivers related to logistics route, pickup locations, and product collection.
- Responsible for maintaining the staffing levels by selection, hiring and onboarding of drivers and supervisors.

Departmental Responsibilities
- Work with the Fleet Manager and Warehouse lead focusing on collection of products from bins, Partners.
- Work with fleet Manager / Dispatch ensure proper collection of products is administered for all collection bin locations across the province.
- Collaborate with the Director of Logistics and Business Development Manager to resolve complaints from property manager related to collection bin maintenance.
- Manage and channel all administrative and operational issues such as truck documentation, traffic violations, vehicle malfunction and inspection report daily logs.
- Monitor and review daily logistics route executions, runs analysis from (Route4Me) to optimize the route and to bring efficiencies.
- Review, monitor and approve all expenses pertaining to logistics operation for vehicles.
- Provide operational updates to logistics team by conducting regular scheduled meetings.
- Manage quality control requirements pertaining to vehicle check, trucks maintenance, and other logistics reports.
- Responsible for planning overall inventory management to Talize stores and third-party buyers.
- Plan and forecast product poundage to ensure Talize stores are stocked up with enough product.
- Manage and oversee all service level agreements between Talize stores and recycling rewards are met related to on time deliveries and staffing levels.
- Responsible for tracking daily key performance indicators (KPI) and run daily inventory report.
- Maintain inventory quotas on daily, weekly, and monthly basis to ensure proper level of inventory is maintained in Talize stores.
- Responsible for quality control and tracking of all recycling Rewards operations.
- Oversee that proper trailer allocation of products is done within all Talize stores.
- Act as a backup to Fleet Manager / Warehouse Lead in managing the supply of product, coordinate with leasing companies and repair shops to ensure service or replacement of company vehicles and trucks.
- Work closely with Fleet Manager and act as a backup for logistics operations as and when needed.
- Update the warehouse team with any organizational or departmental changes by conducting regular scheduled meetings.

Employee Relations
- Responsible for performance management