Bilingual Customer Care Representatives-remote-all

7 days ago

North Bay, Canada Canxxus Inc. Full time

Canxxus provides Fleet Maintenance management and emergency breakdown service to fleets large and small across North America. Our company’s belief is that communication is key with every vehicle event. Through the use of unique processes & proprietary software, our team is able to keep our customers updated every step of the way.

Position: The Bilingual Customer Care Representative (CCR) (All Shifts) and Customer Care Representative (All Shifts) is responsible for serving customers via telephone. The CCR is accountable for dealing with processing transactions, handling inquiries and customer issues. CCR follows all procedures and policies when providing customer service. CCR participates in all assigned training, setting and meeting personal goals. CCR understands his/her role as brand ambassador and provides positive brand experiences to all customers. Role and Responsibilities
- Assist customers with standard account-related requests
- Provide information about the breakdowns
- Dispatch a service provider to assist with the breakdown
- Research and resolve customer problems, acting as the customer liaison between vendors and customers as well as other departments when necessary
- Process customer request and enter all performant information in our systems
- Provide updates and keep the client in the know real time

Qualifications and Education Requirements
- High school diploma or GED required
- A certificate or diploma in a related field preferred
- Be available to work all shifts, days, afternoons, evenings and nights.
- Strong customer service and troubleshooting skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Proven data entry and typing skills
- Strong work ethic and positive team attitude

Preferred Skills
- Customer Focus
- Communication
- Energy & Stress
- Team Work
- Quality Orientation
- Problem Solving
- Accountability and Dependability
- Computer Savvy
- Ethics and Integrity

Additional Notes

Canxxus is committed to an inclusive, equitable, and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives.

Work Remotely
- Yes

**Job Types**: Full-time, Permanent

**Salary**: $17.32-$19.43 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care
- Work from home

Schedule:

- 10 hour shift
- 8 hour shift
- Night shift

COVID-19 considerations:
Currently our staff is working remotely due to COVID-19.

Application question(s):

- What is the highest level of education you have completed?
- Are you open to work on a rotating shift, which includes nights and weekends?
- Are you able to provide proof of double vaccination against Covid?
- How many years of Customer service experience do you have?
- Are you bilingual in French and English both written and verbal?

**Education**:

- Secondary School (preferred)

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