Call Center Parts Person

**About Frontier Power Products**: Frontier Power Products is an established company with over 40 years of experience and expertise in delivering top-tier power generation solutions, marine engines, and industrial engines tailored for the rugged conditions of Western Canada. There are few places on earth that have such a diverse set of challenges where engines are called upon to perform in extreme cold or high temperatures, from sea level to the tops of the Rocky Mountains and in some of the most remote locations on Earth. To meet these challenges, Frontier Power meticulously designs products that anticipate site conditions, offering customized engines and generator sets meticulously crafted to excel for our valued customers. At Frontier Power Products, our core values focus on empowering individuals, ensuring accountability, and nurturing perseverance, all while upholding the highest standards of integrity. As part of our team, you’ll collaborate with dedicated professionals who share these principles, making it a workplace you’ll be proud to contribute to **Job Summary**: Frontier Power’s Parts Staff serve as the primary point of contact for customer interactions. The Call Center Parts Support Person significantly impacts the customer experience and is an integral part of the Parts Department. This role provides support to a diverse range of industrial equipment customers, assisting with parts, related items, and suggested additional items. It is a dynamic position that involves interaction with both customers and internal staff across Frontier Power’s Western Canadian territories. **Overall Functions & Responsibilities**: - Monitor and respond to Parts Department general in-boxes across all Frontier Power’s parts departments. - Answer in-coming parts calls across all Frontier Power’s territories. - Be available to provide on-call after-hours parts support. - Be attentive to processes and procedures through continuous process improvement. - Maintain and monitor 5S methodology in the parts department. - Resolve customer complaints. - Strive to make the best use of on-hand inventory and sell existing inventory before considering new. - Understand the parts return policy and Issue RMA to customers when return requests are valid. - Be flexible with the department’s needs for staff coverage throughout the operating hours. - Participate in inventory count as assigned by either spot check, cycle count of annual full count. - Resolve shipping discrepancies from Service Dealer direct ship orders. - Keep up to date with parts related training as directed. **Other Responsibilities Include**: **Marketing, Sales Promotion, and John Deere Financing**: - Understand sales promotions that are marketed by Parts & Service to offer options to customers. - Include marketing discussions with customers after their initial needs are met. - Discuss JDF account options with customers and establish new accounts. **Electronic order processing across all branches for the following customer requirements**: - Smart Equip parts orders that come into parts department’s general in-boxes. - John Deere direct ship order for service dealers and other direct ship customers. - Kubota Service Dealer orders. - OEM Dealer orders that come into parts department’s general in-boxes. **Experience and Qualifications**: - Hold or on track to obtain a Parts Technician (Red Seal) certificate. - 2-4 years of parts sales experience required. - Knowledge of Industrial OEM engines such as John Deere, Kubota, and Mitsubishi. - Professional approach with a focus on exceptional customer satisfaction. - Proven technical knowledge of generators and industrial machinery as an asset. - Base knowledge of courier and less-than-load (LTL) shipments. - A continuous process improvement mindset with demonstrated problem-solving skills. - Experience working in a fast paced and changing environment. - A willingness to learn. - Excellent attention to detail. **Work Environment**: A Call Center Parts Person will be required to sit or stand at a desk for extended periods, use a computer, and handle frequent phone communication, and perform repetitive hand and wrist movements. **The Benefits**: - **Competitive Salary**: $25 to $28 - **Comprehensive Health Benefits**: Extended health plan including 100% drug coverage and a $3,000 health spending account - **Paid Time Off**: Vacation and sick time off - **Employer-Matched Pension Plan**: - **Professional Development**: Paid training and tuition reimbursement **How to Apply**: If you believe your skill set matches the above description and are an enthusiastic, innovative, passionate, and energetic individual please click on the "Apply" button to submit your resume for consideration. LP **Job Types**: Full-time, Permanent Pay: $25.00-$28.00 per hour Schedule: - 8 hour shift - Day shift - Monday to Friday Application question(s): - Are you authorized to work in Canada? - Do you hold a Parts Technician (Red Se